Airtel — request for refund - advance for broadband connection paid online

Address:Ghaziabad, Uttar Pradesh, 201010

I had placed a request for broadband connection and paid inr 500 online for the same. 10 days later after several follow ups i was told that the connection is not possible in my locality. I was asked to claim refund online from airtels website. Now when i am adding my details the website is showing my airtel number as invalid. Please let me know how can i claim this refund.
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We bought a sim card. They said it will be activated in 3 days WHICH IS ALREADY [censored], it should activate in 24 hours MAXIMUM. [censored]ing scums. Taking our money. Been 5 days and it’s not working still.
This happened at TTK Road branch - the employees names were Sangeeta and Aswin

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