Airtel — request for sim card

Address:	Mumbai City, Maharashtra, 401107
Website:	www.airtel.in

I had requested for sim card from the contact center which wasn’t honoured. I first spoke to a rep named shrishti srivastav on 28thmay’18 who doesn’t even know my plan and was convincing me to go to a store. I had to disconnect the call as it was disappointing to see someone so incompetent however i called back again spoke to manpreet singh who took my request after explaining a thousand times that i have an iphone plan and need add on connection which is free on my plan.. He said he can’t find my address and to visit the store and when i yelled at him he said he will do it manually. I called again on 29thmay to track my sim where kuldeep verma took my request to escalate the issue an that i will receive a callback... Meanwhile i received a call from andheri branch where miss ankita tiwari called an was enquiring about my request. I was furious and disconnected the call. She called me back again an hour later promising me that it’s gonna be delivered and to keep the aadharcard ready.. I wasted my day waiting for the sim. Today i receive call from akhilesh from outbound team and he gave the dumbest answer that i don’t have to do a sim swap as i have 4g sim... He said the rep has mentioned that i wanted sim swap and not new add on connection. I called back ankita tiwari and she informed that the delivery boy could not reach me to which when i enquirer why there was no message left as i didn’t receive any missed call she asked to forget about it and that she ll send a rep and to wait for it.. This has been so far the worst experience and i am deeply disgusted with this behaviour. I will make sure i will spread this like a wildfire... Pathetic customer service... Worst behaviour by contact center

Your upset customer
Sujit nair
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