[Resolved] Airtel — Request to change wifi router to VDSL modem type on 08.04.2017

Chandan_Sarkar

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Sir/Madam,

I am using Broadband from Airtel. Presently, existing wifi not working properly. Request complaint to Airtel to change it to VDSL modem type on 08.04.2017 along with change in plan to 899/- per month from 1199/- per month. After that I received call many times from airtel customer care for asking time to solve the problem. But, finally nobody came till today. Contacted so many time to customer care, every time assuring to the problem to solve within 24 hours. But till now not solved. They already confirmed two days before that modem is available last week. But, no action till now. Please help me to solve the problem.

Thanking you.

With regards,
Chandan sarkar ([protected])

Landline no. : [protected]
DSL No.[protected]

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Jun 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 12, 2017

Airtel Customer Care's response Dear Mr. Sarkar,

This is with reference to your post dated 6 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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