Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
38133
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6127
down
2199

Phone:
Phone:
up
3118
down
1280
+91 11 4266 6500  [Head Office]
up
1327
down
701
+91 11 4666 6100  [Head Office]
up
762
down
525

Additional info
Customer satisfaction rating
28%
Complaints
38133
Pending
6386
Resolved
8836
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3337)

Airtel Complaints & Reviews

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Airtel — network connection worst

 GunjeetSingh on Apr 24, 2018
It's about more than a year i complaint about network coverage, but yet the problem is not been resolved, don't know why. On advertisements you are telling that leh and other rural ares your network is super duper fast, but in delhi the metro city your network fails to reach customer end..
I am connected with airtel more then 10years but this is the way you are treating with your prime customers.....
Complaint comments  Read comments [1]Complaint category Internet Services

Airtel — whatsmob service activated

 Abhishek543 on Apr 24, 2018
How can you do this to your users, activating a service and you think you can get away with that and to add to that no direct way to contact the customer care. I want my money back, deactivate the whatsmob service immediately and i don’t want any unauthorised service to be activated by itself, if you want me to keep using your network. Txn id [n[protected]] 24apr18 02:50 (I was sleeping then)....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — network related

 Chinmay Bhat Sannagadde on Apr 24, 2018
Am facing network related issue. Reference number is 84825570. My contact number is [protected].

For that am going explain to costumer care executive on dated 21/04/2018. My expectation are as per the below.

1. 21/04/2018 as per the dated i am trying to call costumer care. But the call got force fully disconnected.

Why its happen.in case of feature to whom i need to contact. Because i am unable to contact.

2. And the same day 3rd time i contacted floor supervisor. As he promised i will arrange from manger. But i did not get any call.
Complaint comments  Read comments Complaint category Telecommunications

Airtel — sending or not receiving messages on my mobile set

 Prabhu Prasad Lenka on Apr 24, 2018
I am not able to send or receive sms from my airtel sim card since last two weeks. I was using micromax d200. My mobile number is [protected]. Please slove this problem as soon as possible, 04 days back i contacted customer care they promised me within 48 hrs it will be activated soon, but till now they has not responded.

Regards

Prabhu prasad lenka
[protected]...
Complaint comments  Read comments Complaint category Other

Airtel — request for removal wrong charges applied on 9311568006

 R Goel on Apr 24, 2018
Dear sir

This is ref. To my no. [protected] transfer from reliance network in january 2018 on plan rs 299/- per month and following information was given to me :
1. Unnlimited local calls
2. Unnlimited std calls
3. No roaming charges
4.20 gb internet

It was confirmed that it is a good plan in comparison to plan what i am using in reliance network.

In the believe of their words for such renowned company (Airtel) i put my consent and depositing my dues from january 2018 onward but recently i got a message for dues of 1800+...
Complaint comments  Read comments [2]Complaint category Telecommunications

Airtel — regarding usage of alternate number

 Bhupesh Kumar Goud K T on Apr 24, 2018
Hi,
I use 2 connections of airtel since almost 7-8 years and airtel broadband connection since 2.5 years. I have added one of my number (Which is used by my mom) for automatic bill payment with one of my credit card. Earlier whenever the payment was not made i used to get call to my number also which was provided as an alternate number. Since there was no call so i was thinking that payment was done through my credit card but suddenly number got barred and there was no information provided on alternate number. If i ask customer executive he was stating that we use alternate number for database...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unauthorized activation of unwanted services & deduction of balance amount

 Indra Devi Academy of Music and Painting on Apr 24, 2018
Maine 3 month ka unlimited pack liya tha jiski validity 19.06.2018 tak hai... But internet ki speed 4g ke naam pe 2g jaisi thi... Abhi 1hr before maine port ka message send karne ke liye rs. 20/- ka recharge karaaya because main balance zero tha.. Recharge ka rs.14/- ka balance mila.. & immediately rs. 5/- & rs. 7/- deduct ho gaye.. & spuulmovies & silkvideo ke naam se unknown service apne active ho gayi.. I m still surprised......
Complaint comments  Read comments [5]Complaint category Telecommunications

Airtel — after port in from vodafone to airtel can not recharge any amount(I.e. frc or any other amount).

 Sahebmondal2010@gmail.com on Apr 24, 2018
My Airtel number is [protected]. On 5th April my number was port in from Vodafone to airtel and the network signal came on that date. Till from the date I am trying to recharge any amount of FRC or other amount. But couldn't successfully recharged.
1. From 6th April customer care is telling me that "there are no problem on your number. you can recharge any amount on your number." they told me to recharge Rs.100, 178, 229, 448, 499. I have tried everything many times but it was unsuccessful. I called them 100 times but the problem is same. The senior executive they also have no idea about this....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — issue with delivery of iphone 8 with tracking number - jvlat018938051802 order number - 10025440

 Harmeet--Singh on Apr 23, 2018
Order date: 07-april-2018
Order number[protected]
Kyc complete and phone activation date: 14-april-2018
Delivery message - 23-april-2018 17:00 hrs
Report of delivery attempt failure - 23-april-2018 19:15 hrs

After order date only update came on 23-april-2018 that your product will be delivered today. And no details about delivery agent. Nothing at all.

Delivery by airtel vulcan is really frustating.
Agent visited my home - i was inside - no bell - no call and message from airtel that delivery was unsuccessful. Very weird.
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — vodafone jio no. par call nahi lagata hai

 Saddik Ahmed on Apr 23, 2018
वोडाफोन नम्बर पर 10-15 बार लगाने पर एक बार फोन लगता है। यह परेशानी पिछले 2 माह से है इससे मुझे बहुत नुकसान हो रहा है कृपया आपलोग जल्दी कुछ निर्णय करें।
इससे में ही नही पूरे एयरटेल वाले परेशान है
यही हाल जिओ के नंबर का भी है
हमेशा लाइन...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — mobile services international roaming

 Bagwadia on Apr 23, 2018
Took ir for bhutan from 1st april for 10 days and paid rs.3999.
I took ir from 18th april for 10 days for singapore by paying rs 1999.

In both these cases, my experience was very disappointing. I was able m ake and receive calls. I. Was not getting data signal at all. I think you are cheating your customers. It has happened in both my accounts.

When i repeatedly complained, i was told to switch phone off and on and remove sim card and switch on and off. Nothing worked. I tried to connect to other service providers. None got connected.

Why is airtel...
Complaint comments  Read comments Complaint category Internet Services

Airtel — sim deactivated with out notifications

 Mohamed Nabeel on Apr 23, 2018
Dear Sir

I’m using my AIRTEL prepaid number since 11 years, I was out of country for the past 4 months and i back to my mother land.During that period my sim is deactivated, i approach my nearest Airtel office in Adyar Chennai-Tamil Nadu.i received very irresponsible reply from them which made me completely disappointment MY token number is:S042.During my absence i wrote a mail to Airtel customer care and they advice me to approach the Airtel office with in 15 days to get the same number.please help me to get my number my prepaid number:[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — network issue since august 2017,port problem,postpaid to prepaid changing issue

 narendar reddy Julakanti on Apr 23, 2018
Dear Team, My number is [protected], My Name is narendar reddy Julakanti, i am complaining to your customer care executives since august 2017 for network issue in my home place its a champapet Hyderabad problem not resolved ill now, i am facing this problem daily increased. that's why i planned to move another network i try to port 2 times reject from airtel network with silly reasons. than first i choose to move postpaid to prepaid.i submitted my documents in my nearest airtel franchise store in champapet in 4th April 2018.i think it will be take 4 days to change. but suddenly Saturday 21st 2018...
Complaint comments  Read comments Complaint category Law & Civil Rights

Airtel — inconvenience in converting postpaid to prepaid

 Senthil Kandasamy on Apr 23, 2018
Its regarding one of the worst experiences i had with one of the reputed company Airtel who is best known for their services till date as i have been using their mobile services for past 7 years.

I had visited Airtel Showroom in Sarjapur road second time today ( 23 April ) for converting my postpaid connection to Pre paid connection after they asked me to come 2-3 days after billing cycle when i visited them 2 weeks back.

They asked me to stick to postpaid with alternate options even though i said clearly that i don't want any other options which was the start of the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unwanted services get activated automatically and lost money

 12s on Apr 23, 2018
My airtel prepaid mobile number got activated with the following unwanted services over the last 20 days:

Ayurvedha - rs. 49 on 5-apr-2018

Connecttheclock - rs.75 on 14-apr-2018

Miniplex - rs.35 on 23-apr-2018

I've not requested/registered for any of the above things. Totally, i lost rs.159 over the last 18 days. Please do the needful and credit the money back to my account.

Also, please make sure that this does not happen any further in future.

Expecting a reply and a faster action....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Airtel — activation of my number 98722 23266

 Ravinder Kumar Gulati on Apr 23, 2018
Sir,
Humbly and respectfully, it is to request that I have been enjoying the esteemed Airtel prepaid connection services via no.[protected] since 2004 but the same has been deactivated without any notice. On contactin your good office at Hoshiarpur, I have given to understand that there is a problem with SIM and is required to be issued fresh. Therefore, on some payment, a new SIM has been issued but to my dismay, despite of best efforts by your Hoshiarpur office the SIM and number[protected] could not be made functional and activated till this date even after more than a fortnight period...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — no call receive network available

 Ashu Walia on Apr 23, 2018
I am using my number in 176108 location from past 10 years but now if someone call me they hear number switch off and I recieve message after couple of hours I had call from this number.past two months I have complaints so many time. Advised to change sim and mobile phone but problem same most of the time customer care disconnect call or no issue complaint number.its very disappointing on your every call or msg it tells fastest network of India don’t make people fool if in even two months you can not provide network for calling how can people get good service. Also customer service very bad of...
Complaint comments  Read comments Complaint category Computer Hardware

Airtel — for refund my airtel dish tv balance and day

 srmr on Apr 23, 2018
Hello sir/madam
I am airtel dish tv user...my id no is [protected]...I take package of my dish tv for 1 month with xtra 2 channels..ur company call me more time and says ''sir, activate channels in free of cost..not any charges u pay to airtel company''..but I says no m not intrested in ur scheme but they are force me and activate the channels''..then I check my balanc of my dish..my account balance was low and 7 days minus in my account...
Then I call to airtel customer care but there are not responce of my answer..

sir/madam, I request to u give me refund of my balance...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — big harassment by airtel for last 10 days - with no proper solution for my recharge amount

 Selvam1.m on Apr 23, 2018
This is regarding several communication i had with Airtel representatives relating to the undue charges levied on my mobile number for International Roaming.

RECHARGE DETAILS :

MOBILE# : [protected]
DATE : 11-Apr-18
TRANSACTION REFERENCE :[protected]
RECHARGE AMOUNT : Rs. 3, 997
RECHARGE FROM : Credit Card

I have requested for activation of international Calling and SMS facility with the above said recharge, Though I got the message saying the transaction was successful, but the no activation was done. and I was surprised...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — vodafone prepaid to airtel prepaid

 Pramod H D on Apr 23, 2018
One of your associate kiran, has taken documents to convert my vodafone prepaid no.[protected] to airtel post paid. He has taken 150 rupees for porting a airtel prepaid sim but i ask the associated he was telling airtel prepaid after activating the sim it was post paid, i contacted nearest airtel showroom after 3 months no changes and no porting sim card and he was told you ask another airtel showroom and make complaint to us. Please help me airtel post paid to prepaid at the earliest

Ragards

Pramod h d
[protected]...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

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