Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
40525
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7846
down
2755

Phone:
Phone:
up
4046
down
1680
+91 11 4266 6500  [Head Office]
up
1802
down
912
+91 11 4666 6100  [Head Office]
up
1006
down
712

Additional info
Customer satisfaction rating
25%
Complaints
40525
Pending
4322
Resolved
8682
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel Complaints & Reviews

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Airtel — airtel broadband unsatisfied customer want to disconnect a sab ridiculous airtel services

 Shivangini Trisal on Nov 10, 2019
Factory requested for airtel broadband services at my residence and it has been taken ages for them to respond and get the installation done every time every single day have to call multiple times to customer care which is not giving any decisive for supportive replies aur course of action the entire user experience is very disappointing the only thing i need to do it again and again call the customer care and tell them my issues and they don't have any solution didn't said anybody lic staff is very in experience and in sensitive i totally do not like the airtel services and i would like to get...
Complaint comments  Read comments Complaint category Broadband

Airtel — airtel airtel hidden charges in airtel dth new connections

 Ashok_MP on Nov 10, 2019
I have applied for a airtel dth connections and while the connection was requested the amount was 1580 and an additional charge of 440 was applied by the person who has come for the connection of dth. As per him the company will provide only 2 connectors free and the rest of the connectors will be charged rs 40 per connector. He has totally connected aroud 11 additional connectors and it is still and mystery that why he has connected these many connectors. The incident needs an investigation. When i have asked for the bill for the connectors, he just told me that there is no bill for the same.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — airtel fibernet disconnection from 2 days

 Ashok_MP on Nov 10, 2019
I have been using the airtel fibernet from oct 2019 and i have come across the disconnection of internet 3 or 4 times. I have requested fro the landline which was supposed to be provided with the connectoin and even that was not provided yet. This was taken for some office works like work from home and  airtel fibernet is not a reliable source of internet., and now the connection was frequently disconnected on nov 9th morning and by evening the connection was completely lost. I have been repeatedly calling customer care and no actions where taken on the same. I have never expected the airtel customer...
Complaint comments  Read comments Complaint category Broadband

Airtel — money debited from wallet 7903581766 and not refunded

 ujjwal40 on Nov 10, 2019
I had made a payment of rs 2505 from my airtel wallet [protected] on 13-10-19 to book a flight ticket on flipkart travel but ticket was not booked because of failed transaction but my money was not refunded back to my wallet when i contacted to flipkart they said to wait for 7 days and then they replied that payment is not done by my bank and when i contacted to bank they said you transaction is successful.

I want my money refund and penalty too for wasting my time...
Complaint comments  Read comments Complaint category Banks

Airtel — airtel not disconnecting my landline and charging me

 Himanshu_1702 on Nov 10, 2019
I had placed request to airtel customer care on 27th oct for disconnecting my landline, on 29th again i complained, they gave me for number[protected], and confirmed that within 2 days it will get disconnected, after 3 days they told me it will take 15 days after a week they told me it will take 45 days. Meanwhile they sent me bill which included 6 days post my complain date....
Complaint comments  Read comments Complaint category Broadband

Airtel — no refund received

 Namrata Javkar on Nov 10, 2019
On 17th oct, 2019, i recharged using airtel app of rs 349.. But the payment got failed.. And also the amount was deducted frm my icici account...
I had a talk with my bank manager and she said that the amount of rs. 349 was successfully credited to the beneficiary account.

I still didn't get the refund from airtel..
Kindly help with the same asap.. It's high time now.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — mobile operator services

 babbyy on Nov 9, 2019
I have done a recharge in airtel (Madhya pradesh) network. But, still the receive didnt get any recharge. What is this?
Do you provide services this way? Seriously!!
My transaction was successful and 169 amount had been deducted from my account. Did i make any mistake of choosing airtel over idea?
This has happened before too, that time i lost 399 rs.
I don't have tree of money, don't use others money this way.
I want either recharge done or my money back.
Its 9nov 2019, i dont know when you're gonna reply for this.
It's good to contact me through...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 4g or 3g internet working like gprs/edge (2g)

 itsishraq on Nov 9, 2019
In my area, airtel internet is too slow. We have complaint many times but they did not response anything. 4g, 3g both internet are working like 2g. We are getting 3-4kbps downloading speed and unable to stream any videos even if i set 144p. We are just frustrated. We want govt. To take a strict step against him. We will be very happy if bharati airtel becomes defunct....
Complaint comments  Read comments Complaint category Internet Services

Airtel — airtel dth reference : 96974744 [Resolved]

 Mohammed Asrar on Nov 9, 2019
Hello team,

I have raise complaint for airtel dth stb is now working in the morning.

Without resolving the issue i have received message from airtel team stating that issue has been resolved.

Could you please validate and do the needful.

Regards,
Mohammed asrar
Cell: [protected]...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — agent behaviour

 [email protected] on Nov 9, 2019
I am very to sorry ro state this, the lady agent sitting in mysore siddartha nagar branch is so rude and behaves so ugly.

She didn't give respect to any customers who were present at the time of my visit.

Didn't respected my mother who is older than her.

Why do we want such a representatives to represent and server as customer support or as customer relationship person?

Kindly take an action or observation or else company will be loosing valuable customers....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharti Airtel — no indoor coverage

 Sosamma Vte on Nov 8, 2019
Mob.[protected]
Alternate mob.[protected]
Respected sir i as a customer of airtel mobile. I am unable to use this connection i am facing poor indoor coverage. No 2g 4g indoor coverage i am getting sir. Before taking this connection airtel assured me excellent 2g 4g coverage both indoor and outdoor. But after taking this connection i realized that i am really cheated by airtel. I am unable to make a call and unable to send an sms also due to non availability of 2g 4g signals. I had mentioned several times to airtel kerala. But the company not ready to solve the issue. Airtel again again...
Complaint comments  Read comments Complaint category Internet Services

Airtel — forget date birth in airtel money [Resolved]

 Yashsingh1455 on Nov 8, 2019
I have forgot my date of birth please help me to find my date of birth which i have registered. i forgot my date of birth please help me...this number i have register in airtel money there what date of birth given i forgot please help me i have call to 400 and they did not respond me i have forgot mpin what to do now ...because i have some money in my wallet i will lose all my money please help me...
Complaint comments  Read comments Complaint category Banks

Airtel — sim recreation

 Shubham Bansode on Nov 8, 2019
I had tata docomo sim card which was lost 4 months ago and now i get to know... So now that tata docomo sim is converted into airtel... Now i am not getting my no... I went to the airtel office solapur also they said that this no. Is deleted and we have to recreate that no.... Now i want that no. For my scholarship purpose... So i request you to recreation that no....
Complaint comments  Read comments Complaint category Education

Airtel — worst customer care support system

 Varsha N Raj on Nov 8, 2019
I upgraded my sim to airtel 4g sim following which i was told that sms services will be blocked for 24hrs but it was almost 48hrs n the sms services were not resumed, it was so difficult to do any kind of transactions as i was unable to receive any otp. I wanted to raise a complaint against this and i was trying to contact and speak to customer care personnel, which is a very tedious, lengthy process. On contacting 121/198, they make us forcefully listen to reordered voice for hrs and don't provide any option to talk to customer care agent. Somehow with great difficulty i managed to get my call...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — suddenly all services stopped at my airtel sim

 Kadam Rohan on Nov 8, 2019
Dear sir/mam,

I am a airtel user my number is [protected] my all services were working till 9 pm yesterday night after that i don't know how but its showing emergency calls only all my contacts has been stopped. This has affected on my sim only all other airtel subscribers didn't have such issue & when i called customer care they are saying to buy new sim from airtel store. Why i should buy new one while my older sim was working properly till yesterday.....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — fraud done of vvip nos by bharti airtel department

 Ashish C Soni on Nov 8, 2019
With reference to trailing mails done by varun deewan had call us for providing vvip number in a reasonable cost.
We had followed all the procedure and also done the payment of rs. 20000/- for 2 vvip numbers +[protected] / +[protected]

You can see we have attached invoice copy which he had provided to us.. Which we have by our personal account on same date.. Now he did not attend our calls and nor provide us sim..

It is very unexpectable from airtel team that they tolerate all this fraud by using their company details and infact bank details is also of bharti airtel...
Complaint comments  Read comments Complaint category Business & Finances

Airtel — error code 6 even after recharge [Resolved]

 Tejasvig1 on Nov 8, 2019
Hi,
I recharged my airtel dth customer id -[protected] with rupees 450 but still my dth is showing error code 6 and still i am unable to watch the channels. Even the customer care is not picking up the call and is totally of no use. Customer care services is really bad here. Although usually when i recharge the it has no problem and starts working in 5 to 10 mins but this time its is not working. Pls kindly look into this and resolve my problem as soon as possible....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — sim stopped working suddenly.

 Mithil Bhate on Nov 8, 2019
As of 4 th of november the airtel sim, i have been using shows no network.

And even after sim replacement is done twice i still have no network.

I can't stop using airtel services nor can i port the number for dissatisfactory services.

I receive no otp nor do i receive any other service sms to port the number.

How do i port my number if i do not get network?...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — no speed for 4g

 Ben Mathew Joseph on Nov 8, 2019
I came to a new village for education. My idea sim was roaming and i bought a airtel sim and i was having good speed and connection. After about 2 months i went to my home during dipawali vacation and after when i returned to college i have no speed and but i have 4g shown on the phone. Please fix this. Ph no -[protected]...
Complaint comments  Read comments Complaint category Internet Services

Airtel — extremely poor service by customer care service spl

 Col Panda on Nov 7, 2019
Dear Sir,
I am Col BP Panda having three postpaid Airtel mobile number( [protected], [protected], [protected]) and every month I am paying Rs 800-1000 towards my rental however the service provided by you and your customer care spl is very very unfortunate, the information provided by them are incomplete, false and having lack of adequate knowledge. Followings are the details of incidences happened in the last few days.
a, In the postpaid bill for the period of 17 Sept 19 - 16 Oct 19, the bill amount was Rs 1063/-. Rs 104/- was being charged for USAGE. I wanted to know the details about...
Complaint comments  Read comments Complaint category Mobile Service Providers

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