Airtel Complaints & Reviews

Complaint against

Airtel, Mumbai

Brief as follows.

Make a note as follows against your reply receive this evening.

1. You yourself has confirmed that 1 GB data loan was taken on 14 February 2025 once only. No any other loan in our account exists.

2. And this loan as pointed out earlier and verified also through Google declaration (screenshot already sent to you) that this loan will be adjusted international recharge by reducing the validity period by one day. And on the basis of your such assure is of your policy, one day loan was taken.

Google confirms the same as follows on its website.

Repayment:
The loan is repaid automatically by reducing the validity of your next recharge by one day.
You don't need to take any further action to repay.

3. And now just out of greed, you are asking for more recharge to settle the loan. This is totally illegal and exploitation on your part not acceptable by any court.

4. Why should we recharge for any more data, where we have already paid you for almost 3 months having 1.5 GB data facility everyday.

5 you have crows of clients and therefore even if you charge rupees 22 from 1 crore clients, you will grab rupees 22 crores just buy blackmailing them to recharge or you will keep their Data services dead exactly what you have done with us. We will take up this point to the consumer court to slap heavy penalty for your such blackmailing trade practices.

6. You have kept our Data services dead for the last over one month. Evidently now to pressurize us to pay your illegal demand for One Day data loan.

7. You said, the dead data services would be restored back by 30th April 2025. Why? Mention the legal and logical reason why you need so many days over a month to restore it back? Obviously you are responsible and totally liable legally for heavy compensation and reimbursement for all the suffering and monetary losses due to your such deficiency and negligence to keep our Data services dead for so long over a month by illegally linking it with one day loan payment due.

8. Your trouble shooting steps are of no use as we already pointed out there is nothing wrong with the setting as even the reset of this setting does not make any change and keep the internet dead making it very clear that it has been deactivated at your end only to pressurize us to make illegal payment by data recharging not required by us at all.

9. You are constraining us to drag you as already pointed out to the consumer court. You did not learn any lesson when you had to pay 5 lakhs rupees compensation in Jasmeet singh puri case.

10. consumer court case, as reported by Bar and Bench, imposed a ₹5 lakh penalty on Airtel for harassing a custome by disconnecting his internet service . The court upheld the penalty, finding Airtel negligent in providing adequate service and using its position to harass the customer.

11. We will tell the court to double the penalty from 5 lakh to 10 lacs because Airtel in fight of previous penalty continued harisingh customer a mountain to contempt of court. Make a legal note of.

RK Agarwal

When you call airtel and request for disconnection of data dongle number. They say pay the bill. I told them bill got generated yesterday and it is yet to reflect in Airtel App, the associate does not understand the issue
Then I asked her how to disconnect the service, the person says put that to phone - OMG ! it is DATA ONLY SIM CARD so the phone does not recognize the SIM as capable of sending or receiving SMS / CAlls
br...

I am requesting to cancel my Airtel E-Sim Number: [protected] respectively. I have already raised the cancelation request through their airtel mail id - [protected]@airtel.com twice but it wasn’t cancelled, or any further action or remedy was not taken.
Airtel Black cancellation request was given at first through their airtel official mail id, then I received a call from their side along with the airtel black cancellation I requested for...

I got call from Airtel Black and I agreed to the plan for three months. They asked me to pay 1000/- before for pre booking. I have paid. They said engineer will call, no body has called in more than 12 hours now. The number of the person that I am given, he received call once and said that some other person will take care, and it was by mistake assigned to him. No other person has called me and even the person assigned to me is not picking...

I have recharged my mobile number 4 days ago but the unlimited 5g internet not working to my prepaid plan
Mobile no -[protected]
So plz solve the unlimited 5g internet problem...

I got a message that your previous sim will not work at summer certain time and change the sim at that point . I was like okay and did that but even after changing the sim it is sharing no network . I am in a situation where I need to make calls at any cost but not i am not able to make any . Very bad and disappointed with Airtel....

I hope this letter finds you well. I am writing to formally raise a complaint regarding the issue I am facing with my recent recharge and change to the postpaid plan.

On [March 24 2025], I recharged my prepaid Airtel account with ₹649 for a [unlimited local std and roming, 2GB data per day, 56 days validity and 100 sms per day]. However, due to an unfortunate error on my part, I inadvertently switched my account to a postpaid...

Humne 4 months back airtel wifi and xstream black liya tha website se toh tab jo operatot se hum puche the ki kaise kare recharge aur kitna paisa toh unnhone tab kaha ki u have to pay 750 per month for both wifi and dth toh humne ok kara . toh before entering into 4th month hamein msg aare the ki u have to pay 1248 toh that is also toh humne operator se share kara problem woh koi respond nhi kare.then 4th month mein recharge hogaya and airtel...

ID[protected], Requested for installation on 22nd march 2025 and received the confirmation SMS received as well for installation on 22nd march 2025, But till date the installation is not completed till date nor received the call from any of the team members.
No proper customer escalation matrix, No proper response from customer care support line.
It's a routine message being generated by Airtel again and again, instead...

I had recharged my Airtel digital TV through Net Banking for Rs.300/- on 24/03/2025. Bank transaction was also completed successfully but my Airtel digital TV account was not recharged. I got the receipt as well as Payment failed message after the recharge. The amount has been debited from my bank account but has not been returned to account in spite of recharge failure.in spite of repeated customer care calls, I have not been connected to...

Dear Consumer Forum Team,

I am writing to formally lodge a complaint against Airtel for the unauthorized suspension of my mobile number [protected], which I have been using for the past 14-15 years.

Despite completing the KYC process earlier, my number has been suspended without any prior notice or valid justification. This number is linked to my Aadhaar card and bank accounts, making it critical for my personal...

My number [protected] has a Rs 838 plan valid till 08/05/2025 with unlimited 5G data. My 5G-enabled device shows 5G network and I have latest software updates installed in the device, but the unlimited data isn’t working. Please resolve this and activate my 5G data.
Details:
Number: [protected]

Recharge: Rs 838

Device: Redmi Note 13 Pro

Provide a Service Request Number and update...

Hi I have ported from JIO to AIRTEL on December 2024. After one month my sim got deactivated by airtel stating that some amount is pending with previous JIO provider. After checking 75 RS is pending which i have paid and submitted the same to airtel store and they have requested for reactivation. But still i havent received any signal on my number and they are just making me run. No one from airtel is taking the respoonsibility to fix the issue, Aitel store keep saying its backend issue and backend team is telling to go to store. I am totally stuked and my number is eberywhere on my dosument and banks.

please help

Name: Anjoo Singh
• Registered Mobile Number:[protected]
• Airtel Broadband Landline Number:[protected]

Nature of Complaint:
1. Breach of Identity:
• On the Airtel Thanks app, instead of my mother’s registered details, the information of an unknown individual is reflecting.
• This is a serious data privacy and identity breach.
• The issue is not changeable from...

Airtel broadband connection is note be provided in area why face your service in long time wait fix now...

Sir,
My name is sarojani bisht and I am using my this phone number from last 7-10 years and in year 2021 I port the sim to airtel on a retail store in lohaghat, Champawat with my own aadhar card but on 22 February I received a SMS that I need to submit the KYC in order to get my Re - verification done but when I tried to submit my aadar card for that my request was rejected so I researched about it and got to know that my number is registered on someone 'Har Govind Singh' whom I never met from last 1 week I am trying to get this phone number back but I can't, I need this number back as it is used in all of my documents and is used from more than 3 years.

Details of the phone number

Number- [protected]
Alternate number- [protected]

I use an airtel prepaid sim. My sim got suspended out of nowhere. When I called their customer care, they said ref verification of my number is required that is EKYCI followed their steps and I was told that my services will be activated in two hours, but Dad did not happen again, call them, and they said now the services will be restored in 24 hours. after four hours. I called them again This time they said that I have to visit their off-line...

Subject: Formal Complaint – Airtel Broadband Down for 18+ Days (Since 9th Feb) – Urgent Resolution Required

Respected Sir/Madam,

I am writing to formally complain about the non-functioning of my Airtel broadband connection for the past 18+ days (since 9th February 2025, 1:00 PM). Despite multiple complaints and follow-ups, Airtel has failed to restore the service or provide a resolution.

Complaint Details:

Customer Name: R. Vijayalakshmi

Broadband Account Number: [protected]

Registered Mobile Number: [protected]

Complaint ID: 6804423

Email: brindaviji.[protected]@gmail.com

Location: Chennai, Tamil Nadu

Nature of the Issue:

1. Service Down for 18+ Days – Complete broadband outage causing major inconvenience.

2. No Engineer Visit – Despite multiple requests, no technician has checked the issue.

3. False Commitments – Customer support has repeatedly given misleading deadlines.

4. Lack of Accountability – No action has been taken to resolve my complaint.

My Demands:

1. Immediate restoration of my broadband service.

2. Waiver of charges for the period of non-service.

3. Compensation for the inconvenience, work loss, and stress caused.

4. Strict action to ensure such negligence does not occur in the future.

Final Escalation & Legal Action:

Since my complaints have been ignored, I am now escalating this matter to:
✅ Department of Telecommunications (DoT) via PG Portal
✅ Consumer Forum & TRAI for service negligence and compensation
✅ Public grievance platforms (Twitter/X, LinkedIn, Google Reviews, and consumer forums)
✅ Legal action for service failure and mental harassment

I expect immediate action on this complaint. If Airtel fails to respond or resolve my issue within 24 hours, I will be left with no choice but to file a legal grievance against Airtel for service deficiency.

Attachments:

✅ Copies of previous complaints and messages from Airtel
✅ Screenshot of complaint ID and service request details

I request you to treat this as a final written complaint before further escalation.

Sincerely,
R. Vijayalakshmi
Chennai, Tamil Nadu
📧 brindaviji.[protected]@gmail.com
📞 [protected]

I was offered a bundled plan by an Airtel agent, which included Airtel Fiber WiFi, DTH TV, and multiple OTT subscriptions under a single package. Trusting the offer, I agreed and made the payment immediately.

The next day, an engineer arrived and installed only the WiFi, stating that the DTH dish antenna would be installed the following day. However, it has now been almost 15 days, and despite multiple follow-ups with the Airtel store and their TSM, I have received nothing but false assurances. The DTH installation remains pending.

Is this how Airtel treats its customers—by making false promises and failing to deliver after taking their money?

I had taken a wifi connection in March 2022. Now after two years, I have shifted and wanted to drop my wifi connection. I have called Airtel multiple times, but they have not canceled my connection and keep on sending me bills. Their recovery agents are very rude to us and despite numerous requests, they have recovered money from me by threatening me. I paid the bill of 1767, and they had committed to square up my connection, but the bills...