Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
39919
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6656
down
2340

Phone:
Phone:
up
3396
down
1409
+91 11 4266 6500  [Head Office]
up
1458
down
757
+91 11 4666 6100  [Head Office]
up
837
down
576

Additional info
Customer satisfaction rating
27%
Complaints
39919
Pending
6309
Resolved
8913
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel Complaints & Reviews

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Airtel — mobile of prepaid sim for network issue

 Bidya Bharati Pal on Jul 18, 2018
In my Airtel prepaid sim, there is neither incoming and outgoing of calls possible, nor messages are recieved and send. But Net is working. Internet is slow but still working.
There is a seriously great problem of network for incoming and outgoing calls.
So, please solve the problem as soon as possible because it's causing a great issue. Sometimes calls are working and sometime it's been cut by showing Call Ended....
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — pathetic service#12 [Resolved]

 Jasmine Grover on Jul 18, 2018
My number is [protected].
I recharged my number yesterday twice and it said payment declined and the amount has been refunded.
I tried doing that today it said aitel declined and the amount is refunded.
4 times payment has been taken out of my bank account.
Reference I'd for today from phone pe is N[protected]
Reference I'd for today for paytm[protected]
And the rest two for yesterday is there in screenshot.
Please get this fixed . 4 times payment has been taken from my card.
They are clearly Telling me on my face that they can't do anything...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — I was charged rs. 240 for a game service activation for 2 months. this is something that I have not activated and need a refund.

 sanjana bajaj on Jul 18, 2018
I received a message last month and this month that a service called Famous Games has been activated and it deducted RS. 120 from my Airtel account. I deactivated the service but lost Rs. 240 to the service. I need my money back. The Airtel customer care executive Mr. Ajay Kumar did not understand my grievance and told me nothing can be done. I need a refund!...
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — urgent restoration my number

 अरुण चौधरी on Jul 18, 2018
Hello sir,

This mail is regarding my number [protected]. Which I have been using since 2017 with Airtel earlier Idea And I decided to port to airtel considering the benefits and the status airtel carries But the episode I had with the customer care executive and the airtel store is making me regret that decision.

This started Month ago when due to some personal reason I was unable to pay the bill generated in the period of 3months. Due to which my outgoing was shut down which was fine by me.. Later on when I got time I paid my bill on 12/07/2018
I got the receipt...
Complaint comments  Read comments Complaint category Telecommunications

Airtel Network — non connecting of outgoing calls

 MALLA VENKATA RAMANA on Jul 18, 2018
My number [protected]. After completing all formalities for sim porting and up gradation to 4G, out going call say “cannot be connected this call try later”. Daily I was visiting your office and they send mail to concerned people further say technical problem for last 29 days. My recharging is expiring tomorrow. Please do needful at the earliest. Thank you...
Complaint comments  Read comments Complaint category Utility Services

Airtel — regarding cancellation of my telephone

 mohanprintersmdu@gmail.com on Jul 18, 2018
Sir, I am mahendran, bearing my telephone number is[protected]. Sir i have given disconnection of my telephone on 6-7-2018 itself, and the chennai management side has talked about, and i told that i have shifted my business to another place so disconnect my telephone. but still now it is in active condition.
please do the disconnection of my telephone immediately immediately.

thanks and regards,

j. mahendran.

[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Airtel — how to remove outgoing calls barring

 chaitramanas on Jul 18, 2018
Hi,
I am in Almaty, Kazakhstan right now. I recharged my airtel number with international roaming pack but I am unable to make calls to India. whenever I am trying to make call, I am getting a message as 'outgoing calls barred'. I checked my phone settings also but I don't have nay such option called 'call barring' in my phone. Request you to help and resolve this issue at the earliest...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — port massage sending faild

 Hafeez Alam on Jul 18, 2018
I am not send messages of porting code . I try 15days. I complant 13july and airtel customer care officer my problem not solve. Hi is saying complant is solve 16july. But not solve. I try 15days continue . I complant 2nd time 17july 12pm. Hi is saying problem solve in 4 hours. But not solve. Airtel costumers care numbers is not reachable. I try continue but not receive......
Complaint comments  Read comments Complaint category Telecommunications

Airtel — airtel prepaid mobile service mobile no. 9418187730

 Mast Ram Rana on Jul 18, 2018
Your services have become Worst for the last one week. We have to dial at least 3 to 4 times to get the talk clear. It has been becoming one way on majority of time & it irritates the consumers. If you can not provide the services for which you were famous before the Jio Telecommunication entered the communication Network, then you should tell your unhappy consumers for porting their numbers....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — unauthorised deduction of balance for unasked for services and no refunds after services are stopped

 Shaktishali on Jul 18, 2018
Airtel activates some unasked for service periodically and deducts substantial amounts each time. They provide a number 1552230 for stopping the unasked for service but never refund the money deducted. Recently they deducted 35 rupees out of my balance for activating an ICON service but did not refund the 35 rupees later after I requested the service to be stopped. Isn't this plain stealing. This is not the first time. No wonder some people in our country drive around in cars costing crores. Imagine how much money airtel made by stealing 35 rupees from each of its at least 1 to 10 lakh or I am sure...
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — harrasing many times....

 debashish88 on Jul 18, 2018
Dear airtel, one of your customer contineously sending unrated messages to my loved one.
so better please be in touch with that person and take necessary action.
That persons name I dont know.I.hope as the best company in India, you will.help me.
THAT NO IS,
[protected]
I am attaching a screenshot...please have a talk with your customer.

my name is debashish roy
my phone is- [protected]
maiil id- debashishroy88@gmail.com...
Complaint comments  Read comments Complaint category Sexual Abuse

Airtel — money deducted but recharge was not but I got a cash back for the recharge from phonepr

 niveathitha prabakaran on Jul 17, 2018
I have deducted amount rs 399 for that I got cash back from phone pe wallet but recharge was not done to me . I have contacted the phone pe service but still now I have not got the recharge.

I have recharged the phone number [protected] through another Airtel number through the app . For that I have 10% cashback from phone pe I have received that 10% cash back 39.9 rs...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — repeated inflated bill

 Sonik@ on Jul 17, 2018
Its has become habit with Airtel to inflate my mobile bills for mob. No. [protected]. Last month also, artificially inflated bill was rectified after a complaint was registarad on this portal. It seems repeated negligence on the part of Airtel, might be due to malafide intention to earn profit by deliberately inflating bills.
A proof of it is the written acceptance of faulty bill on the part of Airtel just last month & then rectifying it?
Again this month, an inflated bill for Rs.1256 against plan of Rs 399 was generated specifying wrong charges.
I request the competent authority...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — recharge successful but not reflecting

 NageshwarRao Kondapalli on Jul 17, 2018
Dear Team,
I have done Recharge thru Freecharge with order no FCVA[protected] for an amount of Rs 111. This recharge was done for my number [protected].
However, the same balance of 111 is still not showing in my account.
Freecharge team is mentioning that they have received confirmation from your side mentioning that the Recharge is successful...Pls add Rs 111/- to my mobile number [protected] or refund back the same to Freecharge wallet...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel high voltage bill shock

 gajendrak711 on Jul 17, 2018
Roam world freely is the advertisement which is very misleading and after looking at their advertisement, I thought airtel is the best service provider and most trusted network, however this is not true at all, recently I made a business trip to Maldives and my IR pack was activated but to my surprise after I landed and try to use the network but it wasn't activated on that day. No network continued for 2 days and all of a sudden without any prior notification, I got an sms on the 3rd day of my trip stating that the unbilled amt is 55K and before I could remove the sim, I got another sms that the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — regarding broadband bill

 UshaPg on Jul 17, 2018
The bill for 6 months was generated for which I have not opted. When I called the customer care, they kept me on hold for 30 minutes to connect to a supervisor. I had to cut the call and call back again. But of no use, I was again on hold for more than 30 minutes. I don't understand how they could give such an idiotic reply that the supervisor is busy and I have to wait without knowing how much time I will be kept on hold. Very worse service. They give all false promises. The speed is very slow and overall a useless network....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — speed of the network

 PavithraAa on Jul 17, 2018
My data network is very much slow and it is getting very weak day by day 😐.. It is very difficult without proper internet connection at case of emergency. Please do resolve it quickly.. It is an kind request and do it immediately.. My network is very very very slow and I can't handle it. I am very much Frustrated as the data network is very slow. Please do consider and resolve it...
Complaint comments  Read comments Complaint category Internet Services

Airtel — complaint no 77609331 dated 14.07.2018 post paid yearly

 Ponnappa Kw on Jul 17, 2018
At 9.30 on 14.07.2018 I have phoned up customer care NO 12150 attended by a lady namely Sharada and explained her that my DTH is not working error code is B0001 and the set top box is glowing Orange light instead of Green. I told her that the same problem was faced by me on 31.05.2018 and it was rectified on 03.06.2018. At once she narrated that the waranty of every repair stands only for one month and since youhave crossed one month you are supposed to pay the servicing charge for which I was to submit my grievances but she was so arrogant "saying if you want you pay or otherwise you forget it"...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — change to prepaid connection

 JBKapasi on Jul 17, 2018
I have Postpaid connection of Airtel. My mobile no. is [protected]. Since I am not much using my this no, .I want to change to Prepaid connection. I have visited Airtel store multiple times since last 3 months. They are saying there is a system error. I am just just fad up of going to store. I request you to help in changing from Postpaid to Prepaid connection....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — request to send location of my sim card from 07/07/2018 to till date

 Alpa Patel on Jul 17, 2018
I Alpa patel request to sent my sim card location from 07/07/2018 to till date . my mobile instrument is lost on 070/07/18 by mu daughter gracy patel from jawahar chock - maninagar - Ahmedabad.

My contact details are Alpa R.Patel
C/8 Radhikapark Society
Nr. Jashodanagar Cross Road
C.T.M. Road, Ahmedabad. – 380026
Contact Phone # [protected], [protected]

Request to sim card status and location from 07/07/2018 to till date.

Till date my sim card is ringing...in response to calling to [protected]

please sent as...
Complaint comments  Read comments Complaint category Mobile Service Providers

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