Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
35541
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6989
down
2438

Phone:
Phone:
up
3567
down
1491
+91 11 4266 6500  [Head Office]
up
1544
down
796
+91 11 4666 6100  [Head Office]
up
886
down
615

Additional info
Customer satisfaction rating
27%
Complaints
35541
Pending
4571
Resolved
8430
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel Complaints & Reviews

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Airtel — inspite of charging the phone for rs 448 we have not received the service

 Reeja Rajan on Oct 13, 2018
Sir,
I had charged my mobile for rs 448 today for which i received a message saying service has been initiated and the txn id for ref[protected]. My account balance says rs 18 only. I tried to use the net services that too did not work. Could you please do the needful. This is the second time i am facing such an issue again.. Hope in future this would not be repeated.
Regards
Reeja suresh....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — very bad service and not able to use my internet pack

 pandeeswaran s on Oct 13, 2018
Dear sir/madam,

This is pandeeswaran, my no:[protected] (Airtel connection),
Compliant:1
Actually i am working in aborad so i using number as a post paid plan, actually i put my plan as rs.199+ international roaming pack-rs.149. But last month suddenly airtel provider change my plan from 199 to 299 without any inform. Suddenly i noticed in service provider application (Airtel my app). After that i complaint that told they are withdraw the plan rs.199 plan so they changed my plan to rs.299. But withot my knowledge how they changing.

Image. Png
Compliant...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — not using data 4g in shimla

 Popeye Sharma Rajeev on Oct 13, 2018
Sir my self tikkam sharma work at srijan bhog company private limited bcs new shimla sir i will using 2g and 3g network 4g is not working properly in this area sir main room k andr please bilkul bhi net browsing nhi kr pata hu bhut poor service h aapki sir network to thik thak hota h lekin net chalta hi nhi h please sir koi help kro...

Your sincerely customer
Thank you
Tikkam...
Complaint comments  Read comments Complaint category Food

Airtel — payment not refund

 Don balu on Oct 13, 2018
Dear team
I have made airtel online prepaid recharge on 26 sep 2018 (Mob. No; [protected]) amount got detucted from axis bank payment successfully. Money detucted from my axis bank
But from airtel side they said money not reached them and the transaction has failed. I have not recived any refund to my bank after that request your help

I just want to resolve this issue as soon as possible or else i will change my number to some other service....
Complaint comments  Read comments Complaint category Banks

Airtel — airtel postpaid dongle not working

 ShekharAirtel on Oct 13, 2018
My 4g postaid airtel dongle number is [protected]. My airtel 4g dongle wifi not working for last 2 weeks. Raised at least 7 complaints but no use. Their useless customercare is saying that they are not able to access my profile data. I have escalated this issue to their supervisor. They told me that they created a service request which will be closed by 10hrs but after 24 hrs also nobody contacted me and issue is still not resolved....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — I'm complaining about my network of airtel

 Linsa Jose on Oct 13, 2018
Hi network am facing problm of airtel network at my home town and inside home also more than 1 yr no range, no speed, no network, airtel network is slow and poor.. Please clear the problm of netwrk speed up my network 4g/3g then also slow working.. Please always not getting network or message fastly always shows no network i can't work proply by this airtel network such a slow moving... So please do any solution for it

Thank u...
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel Payment Bank — transaction failed but money deducted

 Bintu Dutta on Oct 13, 2018
I m a non airtel user i linked my sbi for airtel upi transaction. But during a transaction of 5000. Suddenly transaction failed but the money is being deducted. I contact with my bank they told there is a successful transaction of 5000. Its been 2 days i didn't get my money back. Transaction was done on 11th oct. That was a airtel to airtel upi transaction. That was between [protected]@airtel to [protected]@airtel. I want sudden action regarding this as its a matter of 5000 rupees. I want the money be refunded back to my account or to sent to the receiver bank....
Complaint comments  Read comments Complaint category Banks

Airtel — pathetic network coverage | shows network but when someone calls, it says the number is switch off.

 Vishal Purohit on Oct 13, 2018
This is about the pathetic network provided by the airtel service provider. They should know that not always throwing free data works, but they also need to look at the basic needs, that's calling facility. It has been almost 5 days from now that i am facing this issue. My network bar shows full, in fact the data connection shows 4g written, but still i was not getting any incomming calls. I tried to restart my handset, and did all basic troubleshooting steps, but still the issue never got sorted. I thought it must be my phone so i switched to other phone, but still same issue and the person...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — ay-airsep activated "games world services" on my mobile no. 9630609802 without my request.

 K.L.Soni on Oct 12, 2018
Sir. Ay-airsep has been sending sms on my mobile no. [protected] that "games world services" have been activated on my mobile and deducting rs.35/-per week from my balance. It is troubling me through nos. 155223, 1552230, 56789 and 1909. If i send return sms to stop the unwanted services, it gives other options, as to out of various services which one i want to stop. This way ay-airsep, on every cost forcefully cuts money from my balance. Such tactice is a criminal act. Kindly manage to stop such dirty ways to cheat me and to put me in financial loss.
Regards,
Mrs. Vimla soni...
Complaint comments  Read comments Complaint category Sports & Recreation

Airtel — balance deduction automatic

 uditjaiswal08 on Oct 12, 2018
Hi i am udit jaiswal i am using airtel sim of last 9 year. Airtel always cut my balance whenever i recharge. Recently today at 05:03 pm i was recharge 60 on my airtel number [protected] & they deducted rs 49 from my account without any proper reason.
I have received a message on 05:54 pm & the message is "inlogic games service has been renewed on your airtel number" but i were not activate any this kind of services please stop & deactivate this kind of all 420 tricks services & give me my balance amount otherwise i will report in consumer forum, & i called to customer care but they didn't...
Complaint comments  Read comments Complaint category Employees

Airtel — service in service centre

 javad hussen shaik on Oct 12, 2018
Shaik ashik named employee in airtel office, nellore not treated the customer good. I given request for conversion of prepaid to postpaid before a month. I used to go airtel office after 10days from application date. They said everyday system not working after 7.45pm. I am unable to attend before that. Finally today he said some error is coming for conversion. Again he started fresh online application today. And his treatement of customer is very difficult....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel ndnc is worst

 Navedeu on Oct 12, 2018
Dear airtel team,
This is refrence to my number [protected] which was barred on 2nd october 2019 & after giving justicfication the complainant has taken back his complaint.
However it has been more then 4 days that i m suffering with no outgoing facility & mo internet on my number.
Mr kashif had mail me that my number has been unbarred & sended for reactivation of the same but i m still unable to use my services as when i spoke to customer care of airtel they said my number is [protected] is still under barred status it has not been sended for any activation process.
Please...
Complaint comments  Read comments Complaint category Other

Airtel — outstanding balance

 Avi2124 on Oct 12, 2018
Hello,
I previously used to own an airtel sim with the number [protected] registered in the name of lanasol energy solutions.
After i quit the company i put in a request to cancel the number for which i got a letter from airtel which stated that all the outstanding balance has been cleared for the above number and a refund cheque was also given to me in the name of my father a n pradeep kumar.
After all this hastle i still keep getting calls from airtel saying that the balance amount has to be cleared and i am getting calls from my old company also telling me to clear the balance.
Complaint comments  Read comments Complaint category Business & Finances

Airtel — charged for value added services I didn't want

 SGuha61 on Oct 12, 2018
Thanks for using valuepack. You have been charged rs 20.0 from your airtel mobile account. For more services, call 56789
The above message came in pre paid airtel number [protected]
I have not requested any vas. I called 155223 for deactivation.
I want refund of rs.20 back
I use a minimum stv pack 199 after paying months for no net connection and lost 10 gb data when i converted to pre paid connection from post paid. I keep bare minimum of rs.100 in talk time for emergency.
I have no intention of using any unnecessary vas.
The airtel app is not even showing...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — amount deducted from bank but failed bill payment with airtel company

 Gomathisub on Oct 12, 2018
Dear team,

I have made airtel online prepaid recharge on 29th sep 2018 amount got deducted from hdfc bank. Payment successfully. Money deducted from my hdfc bank. But from airtel side they said money not reached them. And the transaction has failed. I have not received any refund to my bank after that. Request your help.

I just want to resolve this issue as soon as possible.
Or else i will change my number to some other service...
Complaint comments  Read comments Complaint category Banks

Airtel — about icon service activate on my mobile

 Hussain Sarfaraz on Oct 12, 2018
Icon service (I have no idea what it is) got activated a few months back on my number without any information and rs 76 deducted automatically per month. I do not need this service. I call airtel customer care to deactivate this service and reimburse my money but they refuse to reimburse the same and claimed that i had activated this service but i really don't have any idea about this i just came to know when i checked my balance is getting low too fast and then i check my messages for the same. The service is deactivate now but my money not got back.

Kindly reimburse my money.
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel tv app not working

 Prashant Nathe on Oct 12, 2018
Airtel — airtel tv app

I have port my number from voda

I am already a airtel customer but as per the airtel tv app it says that to use the feautres of the app you need to switch to airtel.

I have already written to airtel team and no response has come from their side.

This is how you treat your customers. Shame on airtel.

No one is ready to help also. I tried calling them several times everyone is giving different options and no one is actually helping out.

They cheat on users dooling them that the plan...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — worst of all networks

 Megha Ajay on Oct 12, 2018
Rs.40 was charged without my acknowledge and consent, and whenever i tried to talk to customer care agent, it says "this number does not exist"
Wtf!!
I am changing my network and i'll suggest every airtel user to do the same.
The mail says, "short complaints hardly resolves"... Hahaha. Let me tell you buddy, none of our complaints are ever going to be resolve.
Airtel has been the worst of all will always be, my only task is to tell everyone about airtel and how they they implement their cheap tricks to earn money....
Complaint comments  Read comments Complaint category Other

Airtel — waste

 srinu yadav on Oct 12, 2018
Not only am i, there is no. Of members using airtel network at my present working location that is kishtapuram village, medchal mandal, medchal malkazgiri district in telangana state.
Am facing signal problem from last month to still now,
Today is too worrest and from 9 'o clock no signal in my phone, am not receiving any incoming calls and messages.
Too bad to communicate with any one.
Please clear the problem shortly,
If its not done, surely i will be change my network....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Airtel — very worst network in siwan city (bihar) circle... airtel has doing mentally harrased.

 Hamaad on Oct 12, 2018
Since over a year in follow-up with airtel for improving and started 4g network in our circle of bihar (Siwan city) but there is no response from there and they ignoring on regularly basis and no proper response on mail nor on call. They alredy started recharge plans in promising for proving more than 20 mbps 4g speed and best calling network. I have long trail mail with airtel team, mr. Gopal vittal as well as escalation marked to trai also.

I really surprised and depressed because i'm using airtel service from almost 10 years+ and i don't know why they are irresponsible. They harrased...
Complaint comments  Read comments [1]Complaint category Internet Services

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