Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 29%
Submit a Complaint
36277
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
5482
down
1954

Phone:
Phone:
up
2765
down
1133
+91 11 4266 6500  [Head Office]
up
1182
down
627
+91 11 4666 6100  [Head Office]
up
668
down
468

Additional info
Customer satisfaction rating
29%
Complaints
36277
Pending
6466
Resolved
8757
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3088)

Airtel Complaints & Reviews

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Airtel — open cheating at store

 Vivek_2397 on Jan 19, 2018
Date: 17.01.18
Airtel store, kharar branch, landran road, mohali.

The store do not give right information. Staffs make their own profit. Against the real pricing of airtel, every sim has a price that too with only higher packs.

I went there for porting my other state number. Beside giving me the right information, they displayed me the chart of the unlimited pack plans saying that those where the only frc that must be done for porting my number.

When i said, i just wanted the sim for mere call purpose. They dropped the price but that too with "a...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — complaint for poor network in my home.

 Lajja Wati on Jan 19, 2018
Dear Sir,

I use Airtel sim for a very long time but from some months Airtel giving some network issue and I have compliant about my problem but they didn't resolve my network issue problem after some day I wasn't able to receive any incoming calls or messages from others and when I call to some person then sometime it's show no service on my phone I have tried lots of time complaint but non of airtel customer care executive were able to solve my problem...

Contect No-[protected](Postpaid)
[protected](Prepaid)...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — billing issue regarding mobile no.7755924165

 Pradip Laigude on Jan 19, 2018
Dear sir / Madam,

My self Pradip Ramdas Laigude Having your postpaid connection [protected].
I raised already many complaints regarding billing issue from 20.12.2017 to 11.01.2018 but till problem not solve by india's no.1 company .My humble request you to following the problem solve at earliest .

1 ) when i call the customer care they told me your Plan 349/- infimty plan plus additional discount Rs.50/- = Monlthy rental 299/- + Taxes & account no.[protected].

2) But your technical issue from last three month i have received the invoice account...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel videpindw

 nadhiya m on Jan 19, 2018
Airtel — videopindw

I got a message today that videopindw service has been activated @ rs 5.0 for 1day (S). Service will be renewed after validity expiry. To use, click http://bit.ly/actvnvp (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789
I didn't even opt for this then why this has happened to me?
I deactivated the service sent stop sms to deactivate. I need My money back....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — I am complaining for slow speed of 4g airtel

 Kewal Sahi on Jan 19, 2018
I have recharged with rs 448 and i was able to use 1 gb /day for one month but after that my network is speed is like a 2g. When i check in network status in open network, it shows okay. What the hell is wrong with the airtel sim.
I am missing everyday 1g/day.
Please fix it fast, or i have to get another sim.
Just fix this problem very fast, i am not able use my data plan at all...
Complaint comments  Read comments Complaint category Internet Services

Airtel — billed amount, rude behavior, did not help me to port or change postpaid to prepaid.

 sachi51 on Jan 19, 2018
Hi,

I have gone twice to the airtel help centre in saltlake, kolkata. I had gone first on october, they didnt help me with the request, were rude and continued to charge postpaid money, sent bill though i wasnt using, they removed by network after a month, continued to charge the bill amount.

Yesterday, i received a call from the customer care and i was asked to pay 520 rs to continue using the number. This is fraud... Unnecessarily charging as they kknew, i would leave airtel. Now, i am bound to pay full bill in order to use the number.

My airterl...
Complaint comments  Read comments Complaint category Other

Airtel — portability (aircel)

 Ramasubbu sudharsan on Jan 19, 2018
I am use for aircel [protected] network in chennai. Your customer care people ask me if u change ur network sir so i say ok on 21 th august.
After 3 days ur office person came collect rs 300
For network change. So many time i ask for ur customer care but nobody response for that. After one month ur people called me for network change then i told reason the say i check then i will call u but not called. So we attached that bill....
Complaint comments  Read comments Complaint category Employees

Airtel — sim not activated 15-.01-2018

 yadav786 on Jan 19, 2018
Dear sir/ madam

As per i requested my mobile no. ([protected]) sim card no.[protected]u) is changed dated[protected], but yet the sim card not activated till now. I have requested too many times to your customer care but there were no satisfactory answered or complaint handling by them.

So i requested to you that take a necessary action regarding this request.

Regard's

Tejpal yadav

([protected])...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — balance deducted from bank and recharge not done - 4467035857

 nikita-shiv on Jan 19, 2018
I done airtel recharge of rs 498 on 18.01.2018 at 02.08 p. M wide order number [protected] through paytm (Recharge of mobile number: [protected])

But the recharge was not done and balance was deducted from bank

It's status shown on patm as payment confirmation awaited

Kindly look into this matter and refund the amount...
Complaint comments  Read comments Complaint category Banks

Airtel — false airtel promise

 Atul Pandey1 on Jan 19, 2018
Front page of airtel makes a false promise: it says "every problem that is yours to face will be ours to solve. You don’t end up using all your plan data? We will add it to the next month.". Whereas they have removed my 150gb of carry forwarded data making a statement that i have downgraded my rental plan. Even though i have downgraded my airtel plan but the data which they have removed i bought it on higher rental plan so they do not have any rights to remove that. Also i have not downgraded my data plan initially in 1199 they were giving me 26 gb of data now in new plan i will be getting 50...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel postpaid to prepaid. 10 days still not converted. rude behaviour by staff

 Tanmay38 on Jan 19, 2018
Airtel is the worst service provider.. I am a corporate customer and using airtel since ages.. I wanted to convert from postpaid to prepaid.. Its been 10 days.. Nothing has happebed.

They took documents told it wil b done in 4 days.. Nothing happened.. They gave me a new sim which later they said is of no use and i hv to take another sim.. Then the said there is "system problem". The staff behaviour at hinjewadi phase 1 outlet is very rude and boorsh..

Airtel is fraudster and enployees goons as employees.....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — airtel 3g & 4g connectivity

 Amankhote64 on Jan 19, 2018
Hello sir my complant airtel 3g & 4g connectivity 3g connectivity automatic off and on bigg problem 4g signal not poor my area my complant forward 3 to 4 month first sumbit but company not work my complant plz help me sir poor 4g network lauch. My area (State punjab) (District moga) (Village khote) (Pincode 142046) my contact number [protected] plz contact me and solved my problam...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — sim activation plus recharge

 goutz on Jan 19, 2018
I had to port my airtel kerela sim to airtel tamil nadu with an mnp plan of 229 rs. My sim was activated in 7 days, but the sim was not recharged. I enquired with the airtel velechery office from where i bought the sim. The store employees were not interested in my problems and its been 3 days since, i have still not got a reply nor has my sim been recharges. I am not able to call anybody due to this, and have no idea in what to do. I am deeply disappointed in your customer service....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — porting issue going on for more than 4 weeks

 Edu Panda on Jan 19, 2018
Vodafone is my current network provider. I wanted to port out in airtel. I have submitted all required documents on 22/12/2017 in office at address: shop n0 105, smriti nagar, bhilai - c. G, smriti nagar, chhattisgarh 490020. Mr. Harish who's contact number is[protected]‬ said that the porting will be done in next 7 days. Till today my porting request has not been processed. When ever i call harish did not answer my phone. I have submitted documents again on 08/01/2018. And yet there is no response from harish....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — no incoming calls and not able to receive messages

 Altaf Mansoori on Jan 19, 2018
I use airtel sim for a very long time but from some months airtel giving some network issue and i have compliant about my problem but they didn't resolve my network issue problem after some day i wasn't able to receive any incoming calls or messages from others and when i call to some person then sometime it's show no service on my phone i have tried lots of time complaint but non of airtel customer care executive were able to solve my problem...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — case of cheating a/c 3003657477 dth connection

 Dhaval2702 on Jan 18, 2018
After using the services for more than 7yrs when we requested to upgrade our normal DTH connection to HD, you people sent a fraud person to our place.

Name: Pankaj Bhatt
Mobile No: ±91 [protected]

First of all we asked for the Plan A Rs.2550/- HD upgrade for 12months ( Screenshot attached). He fooled my old parents saying that it does not happen like that. You have to recharge for Rs.5801/- .

Above that he charged for HD Box which was all inclusive of the scheme as per airtel website. Not only he charged Rs.600/- for the box but Rs.170+150 for...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — airtel broadband service not feasible in my area from long time

 Naman Pahwa on Jan 18, 2018
I am trying to get an airtel connection from past 2-3 years. Every time i get to hear that it's not feasible in your area, because there is no line or the line was damaged in the construction of road.
Can't airtel put new line in the area. There is high requirement of airtel connection in my area.

I am hoping a solution to this problem. Thank you....
Complaint comments  Read comments Complaint category Broadband

Airtel — harassment - debit for this account is not allowed

 khan gem on Jan 18, 2018
This airtel payments bank is doing fraud business, there is no help from customer care and simply harassing on call for submitting confidential documents for KYC, for your info KYC is already verified and then only i added rupees 2000 into wallet from my bank account and recharged the prepaid number for 100 rupees, and this transaction was successfull but only got 50 rupees talktime, available balance is 1950, but unable to recharge any prepaid number nor any bills, always getting error "Debit for this account is not allowed". From last several days unable to catch hold of customer care its always...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — forced to pay money for new sim cards

 Sheikh Irfan ul islam on Jan 18, 2018
Yet again Airtel India has proved it that have the most pathetic customer service. Inspite of several mails, you havent activated my number and now are forcing me to pay money for new sim cards which is absolutely wrong for me because i will not effort these type of charges, i haven't used your services. In last 2 weeks I had to pay Rs 300 amount because my number was still not active. Now that I have asked to keep it in safe custody, I still have been charged an amount of 100 again. Kindly have a call arranged by your senior (Please explain him the case, no one wants to expalin the whole story...
Complaint comments  Read comments Complaint category Other

Airtel — regarding postpaid mobile no. 9919906210-weak network

 subodh16 on Jan 18, 2018
I have made a complaint regarding fluctuation of mobile network on 10th january-18 as per complaint no.82616994 but nothing has yet been done. I am feeling lot of dissatisfaction because during a call from mobile voice usually breaks in betwwen, due to which lot of calls get wasted. May pl. Do the needful at the earliest to provide relief,
Thanking you in advance,

Yours faithfully,

Subodh jain
Sect.-5, h. No. 1425, vasundhra
Ghaziabad-201012...
Complaint comments  Read comments [1]Complaint category Telecommunications

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