Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
38858
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7514
down
2647

Phone:
Phone:
up
3878
down
1618
+91 11 4266 6500  [Head Office]
up
1712
down
868
+91 11 4666 6100  [Head Office]
up
957
down
681

Additional info
Customer satisfaction rating
25%
Complaints
38858
Pending
4420
Resolved
8584
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (4119)

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Airtel Complaints & Reviews

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Airtel — wrong recharge reversal

 govardhan prasad on May 13, 2019
I had accidentally recharged wrong number and not i am not getting any help from customer service. Request to kindly reverse the transaction to correct number. Below are the transaction details:

Correct mobile number : [protected]

Wrong mobile number : [protected]

Amount :998

Transaction id :[protected]

Please do the needful and let me know if any additional details required...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — phone missed with sim card

 elangovan subramanian on May 12, 2019
Since i missed phone with simcard i need my phone contacts so send me my call histories or frquent calling numbers at the earliest it is very very urgent since i am an actively practicing advocate
Expecting your response at the earliest
Do communicate the details on only text message

Otherwise i will put irreparable loss and professionally get my image down...
Complaint comments  Read comments Complaint category Other

Airtel — no proper internet speed even in 4g network

 Thejas Kc on May 12, 2019
There is no internet speed in our area even if it is 4g network. Its only less than 10kbps. Why there is such a problem in 4g network. You are jusy fooling the peoples nothing else. I think its waste of taking an unlimited pack in this slow network. Nowadays your service is also not good. If it continues the same i will be looking for other service provider....
Complaint comments  Read comments Complaint category Internet Services

Airtel — service promise refused

 নিত্য রঞ্জন হালদার on May 12, 2019
Phone/mobile number: [protected]

Dear sir,
I have received a call from [protected] of airtel executive officer. He told me to recharge my airtel dth of a amount of 1349 and my benefit will be all bengali channels and cartoons and many more. As his talking i want to confirm it so i call airtel customer care executive and he also says the same. So that i have done this recharge and the tv is shows for some minutes and after that it is off. Now i call of the executive and he says that the package do not have any bengali channel. Give me a proper solution as soon as possible. My...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — service promise

 নিত্য রঞ্জন হালদার on May 12, 2019
Dear sir,
I have received a call from [protected] of airtel executive officer. He told me to recharge my airtel dth of a amount of 1349 and my benefit will be all bengali channels and cartoons and many more. As his talking i want to confirm it so i call airtel customer care executive and he also says the same. So that i have done this recharge and the tv is shows for some minutes and after that it is off. Now i call of the executive and he says that the package do not have any bengali channel. Give me a proper solution as soon as possible. My digitaltv id is [protected] and mobile [protected]....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — the box of the airtel is not working

 khushi indoria on May 15, 2019
The box of airtel is not working and because of it not able to watch any of the channel. We have been trying but it's really not working. And we are highly disappointed from the services as well what is the use if they are ignoring our complaint. We have been continuously calling the customer care and that to complaining online but getting no response its been quite a month. And this is very disappointing that airtel company is making trouble toh the customers by not helping...
Complaint comments  Read comments [5]Complaint category Other

Airtel — misbehaviour by airtel representative

 Anmol Sohal. on May 12, 2019
Yesterday i received a call from [protected] where your representative appeared to misbehave with me. I was polite and gentle enough but still was misbehaved by your executives. I feel ashamed of your company even of being a regular customer here, i received such insults. I would not ask you to apologize instead mark my words for your representatives who talk to your customers being rude and disobedient. I hope your company to take action against such employees who disappoint your customers....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Airtel — incorrect pack updated against my recharge

 Somnath.lolge on May 12, 2019
Hi,

I am writing this out of my frustration as i am sick and tired now by calling your customer care agents!!

I had recharged my number [protected] on 6th may with my usual pack of 399 through airtel app, after selecting 399 pack, the app applied 50 rs voucher and effective amount of 349 which i paid, now the pack validity is showing just 28 days instead of 399, upon calling (Like thousand times) your customer care, i got to know that your system had some problems and didn't applied vouchers correctly for many customers and the issue would be resolved in 72hrs, it's...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — postpaid mobile bill - wrong charges

 abhinav994 on May 12, 2019
I was in vietnam from 21st april’19 to 23rd april’19 and used 649 per day pack for international roaming.

On 24th april’19, i deactivated the pack while i was in thai airport.

During 5 hour stay at thai airport, my incoming, outgoing and mobile data usage was zero.

My bill should be 649*3 = 1947 plus taxes. However, the bill i received is 3, 744 plus taxes.

They have charged three days pack extra as roaming charges....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — harassed by airtel dth

 Manoj9876 on May 12, 2019
Im airtel digital tv user, please help, i am totally harassed by airtel, since few days and aren't solving my problems

My airtel digital tv customer id [protected], i had installed airtel internet tv at my home and im not satisfied with it, without recharge no features are working thr internet features and recordings feature both, if i can't view my things without recharge why should i use it, and the customer care person also didn't gave me full information about these limitations, and when i wanted to talk about it to them they say there will be call from higher person regarding...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — airtel dth recharge issue 3022222961

 kannan sumithra on May 12, 2019
Sir, i recharged for 225 on 31 march 2019 to the above-mentioned i'd via netbanking. The amount debited from my account but not credited to my dth account, when i raised complaint airtel customer care said it will take 7 days to refund me. Till date i have not received either credit to my dth account nor in my bank account. My registered complaint no is 88043790 dt 15 app 2019. Multiple calls i have made to airtel customer care no proper reply....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — fraud poor services

 AMIT500 on May 11, 2019
Airtel has the mentality to disturb its custoners.

Really shame on you people for disturbing the customers. Now once again you people are disturbing the customers. Now i want to make a recharge of rs. 35/- from my main balance and the option is not coming. Earlier the option was coming but now you peole become # hungry fellows who don't have guts to earn your income and become greedy beggars by looting the customers every month or every 28 days. Really shame on you greedy hungry fellows who don't have self respect and respect for the customers. You people are such type of...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel data thief

 Nishil123 on May 11, 2019
Somebody should file a complaint it's been happening for a long time.

I recharged for 1gb per day pack and the data is getting over very soon, today i installed another app for ture balance usage check, where it showed how much data i really used. I was not suprised to see airtel steals 300mb everyday out of 1gb data.

I have the screen shot i will share...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — not any ivrs code airtel deduction automatic rs. 23 on huge prepaid balance

 guptaconsultant on May 11, 2019
Every month my balance deduction on rs. 23 automatic on huge prepaid balance. I could not afford but continuation many times complaint but not ivrs code for stop prepaid balance. This is big issue or harrassment feeling for valuable customer for airtel.

Please take action early validity expiry on 13.5.19 reagain balance deduction i am poor.

Mobile number is [protected]....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — I complaining about airtel network

 ASHFAQ AHEMAD on May 11, 2019
I want to inform you that i mohammad ashfaq ahmad from jajpur road, odisha. My voice call clarity and internet browsing quality is very very poor since 20 days and some time airtel network signal is zero so that i faced many problem to call some where and internet browsing.

I request to please reply me and short out this problem as soon as possible....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — airtel network issue and need network boosters

 Hprasad4ever on May 11, 2019
I'm staying one of apartment in harlur road opp sarjapur road bangalore, we have 120 units and most of them using airtel service. We are having major network issue in our apartment, lot of residents facing this issue from several months. So we requesting you to provide us network booster in our complex, we are happy if you are attend this issue.

Thanks and regards
Hariprasad...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — junction box outside my house

 abhishekjain01 on May 11, 2019
Dear sir,

I am making a new house as per municipal corporations building plan and bye laws. This is to bring to your notice that there is a airtel junction box right infront of my gate. This junction box was installed without my knowledge or permission. This is to request concerned department to please get this box removed at the earliest. Address is :
J-17a, haus khas enclave
New delhi.
Abhishek jain
[protected]...
Complaint comments  Read comments Complaint category Broadband

Airtel — temporarily server cause of 8969924470 my airtel number 4 time recharge same time please refund my balance csc wallet csc vle gaundra east cham

 savitesh kumar on May 11, 2019
Status
Success

Airtel mobile top up
Oxigen

Order total
₹ 169.00

Total amount
₹ 169.00

Csc ref
[protected]

Ordered on
11 may 2019

Status
Success

Airtel mobile top up
Oxigen

Order total
₹ 169.00

Total amount
₹ 169.00

Csc ref
[protected]

Ordered on
11 may 2019

Status
Success

Airtel mobile top up
Oxigen
Complaint comments  Read comments Complaint category Telecommunications

Airtel — handset repair refused through airtel secure

 mahfooz93 on May 11, 2019
My phone accidentally fell down and the screen got damaged, i had airtel postpaid connection so i applied for claim through airtel secure but they refused to repair my phone stating that “the cause of damage was found to be due to improper handling”.
How can they say that i bought my iphone 6s for near about 45000, i take care of it more than anything. The incident was totally unexpected and unintentional.
I think they need to revisit the definition of accident and consider my claim....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — add on family

 [email protected] on May 11, 2019
I have the worst exp with airtel they have no clue what they talking. I had prepaid sim and my husband is abroad so i went to airtel and told them i need to make this prepaid to postpaid and he is not here. They said you can add on to your plan. I got it added and he gets an sms saying call up airtel tomorrow activate the number and he cant do that coz it says no service. I am calling customer care saying he can't call up airtel ciz it shows no service then they saying he needs to be in blr. Now prepaid is deactivated nor is this working.
They have no clue what they talking. Airtel really...
Complaint comments  Read comments Complaint category Mobile Service Providers

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