Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 26%
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37243
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7281
down
2546

Phone:
Phone:
up
3711
down
1552
+91 11 4266 6500  [Head Office]
up
1630
down
827
+91 11 4666 6100  [Head Office]
up
922
down
641

Additional info
Customer satisfaction rating
26%
Complaints
37243
Pending
4500
Resolved
8504
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3799)

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Airtel Complaints & Reviews

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Airtel — airtel digital tv connection theft

 Nokia Chennai on Jan 12, 2019
I recharged my digital tv account number with inr 3450 for full 1 year subscription of airtel digital tv combo pack on 5th sept'2018.
My airtel dth customer id is : [protected].

All of sudden from 1st nov'2018 my airtel dth services stopped due to insufficient balance, i called airtel call center more than 10 times but they didn't resolved the issue, finally after sharing whole details including my confidential information of bank account statement with online transfer proof through paytm my services resumed from 28th nov' 2018.

Now airtel dth services actual...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — airtel channel activation fraud

 mjain1 on Jan 12, 2019
Today i received a call from an airtel digital tv executive. She told me about some channel called relam chel and asked me to activate it. I clearly told her i dont want this channel multiple times. But she repeatedly kept telling me about the channel. After that i hang up the phone. After some time, i received a message from airtel that the channel has been activated and rs 39 has been deducted from my balance.
I want to know why airtel is commiting such frauds.
This is very disgusting....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Airtel — new sim activation for same number

 Shreyansha14 on Jan 12, 2019
I have lost my airtel sim so i applied for a new one for the same number 4 days back. It was supposed to be activated 3 days ago but it still shows it isint registered on network. I dialed 59059 but it automatically disconnects. Im constantly searching for ways to activate sim but it keeps telling me to dial 121 or 59059. But calling doesnt work. Im unable to recieve any incoming call, message and use data....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — monopolized illegal deduction persistently

 rameesh718 on Jan 12, 2019
Airtel
You have gone deducting illegally rs. 23 multiple times from my account mobile no. [protected]. Still after my email and denial to deduct such amount to your madam over phone when she called us, you shamelessly went on deducting at your wish and whim and you have done all these deduction without our consent.
You had a right to stop services if no recharge made but without our permission you simply cannot deduct a single penny from our account.
Just because you have our money with you, does not mean you will deduct anything without our consent which you did multiple times....
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — airtel sim card not activated

 Arjun Madhusudhanan on Jan 12, 2019
Bought an airtel 4g hotspot device with simcard. The given simcard is not yet activated and they told me tat time is 4hrs, today they gave me another simcard and same tat time, its been 4hrs now, not yet activated. U guys need money but u wont work. Dont u feel shame the way u provide service? I want this to be activated today if not take back ur useless 4g hoptspot device and refund what i spend. Airtel good for nothing. If not action us taken immediately, next thing i will file fir....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — amount of rs 3000 not refunded

 VishalThakur21 on Jan 12, 2019
On 9th jan, airtel sales guy visited my place and told me about new airtel broadband plans. I paid rs3000 for airtel broadband connection. The sales person told me that he would get internal wiring done for the connection. The installation guy later told that internal wiring is not possible and would have to use external wiring throughout the house. I could not get the external wiring done as my landlord did not allow me to. I was upset with the false commitments made by the sales guy and told him that i do not want the connection in this case, please refund my amount. Since then, there is no response...
Complaint comments  Read comments Complaint category Broadband

Airtel — auto deduction 23 rupees balance before 15 days incoming validity

 prithvirajsin on Jan 12, 2019
My airtel number also got deducted 23 rs once outgoing due is over. I had 15 days incoming validity. Airtel forcefully deducted 23 rs from balance before utilising incoming facility. Either remove incoming validity if you like to deduct 23 from user on end of outgoing validity, also get confirmation from users before deducting amount. As per trai airtel should provide 15 days incoming facility. I suppose to recharge some other pack, by that time airtel deducted amount. I came to know that airtel is deducting 23 rs from all users...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — too much exceed billing over the limit

 Darpan Bhatnagar on Jan 12, 2019
This is in reference to my mobile no. [protected], today i have received my mobile bill and found that you have charged rs. 3000/- approx. For sms charges, when i have checked the bill than i found that from dated 17.12.2018 time 18.09.03 to 04.01.2019 time 23.48:25 (My billing cycle date) with a time interval of 20 min. Approx regularly sms sent to mobile no. [protected] (Local), similarly on three national no. [protected], [protected] and [protected] sms sent regularly from 17.12.18 to 04.01.19. I have not sent any sms to these nos.in this regard i have called at your customer care no. And talk to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — network connectivity and call drop.

 Venkatesh Prakash on Jan 12, 2019
Dear sir / madam,

I'm venkatesh prakash, having airtel as my service provider. I'm here to complain about airtel on behalf of nearby residents also. We have very poor network connectivity henceforth we are even unable to browse and also faces severe call drops, i have complained this several times and received service request no's from airtel. Every time the requests are closed without any notice and resolution and there is no improvement for past one year with multiple number of complaints. Every time when i call will get response that "our team is working to improve the service"...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — recharges done twice

 megha_64 on Jan 11, 2019
Someone asked me to recharge his number [protected] i did one recharge of 499 from phone pe transaction i'd is n1901111231074837941379

It failed so i did one more same recharge from amazon pay transaction i'd is[protected]

Please refund one recharge amount to original payment method.

As i don't have much account details like otp and other thing of the number because that person was stranger he was in need of quick recharge so i did that for him.

Please help urgently required my money back.

Thanks in advance....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — mobile tower installed in residential area

 m817445 on Jan 11, 2019
We wish to inform you that one of the company is installing their tower very near to residential area. These service providers and owner of that building is installing tower without doing any notice to the surrounding people. We all our neighbours want to shift that tower into other location like, vacant space or in a less crowded area, because tower radiation directly affects to surroundings people. And this is very close to residential area and also they are establishing tower illegally by neglecting all rules and regulation of telecom industry. This tower are installing without taking consent...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — no service in postpaid sim

 senthilapu on Jan 11, 2019
My airtel postpaid number is having no service from quite a period now. Please help. I'm using iphone.
I have tried restarting my phone several times.
Additionally, i have switched the sim to different phones to check if that resolves.
Also, i have changed the network selection to manual and tried.
Nothing worked till now. Please help.
+91-[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — internet speed deduction and drop in voice call quality

 Talha Hussain on Jan 11, 2019
The internet was working fine then suddenly from 3 weeks the internet speed was dropped, almost nil. I wasn't even able to access google. I had lodged a complaint through customer care but they misbehaved then i went to airtel gallery to change the sim (As i thought it could even be my sim's fault), still no change in the internet speed. I am only able to use internet at night, for the rest of the day the internet doesn't work and the voice quality since then has also dropped significantly, kindly resolve this issue or refund me for my loss!...
Complaint comments  Read comments Complaint category Internet Services

Airtel — wrong pack charged by customer care

 Abhi 28 on Jan 11, 2019
Hello this is abhijeet singh chrema my custumer id is [protected] this is the second time im complaining to u first time it was resolved and i was told the package i chose would be done now as again i did recharge they again put the same old pack back and debit my balance i did talk to ur customer care 3 time each time was told sir we have change ur base to 219 and magic hd rs 93 and again when i ask them my current pack they are telling its of 408 its really disgusting its been 4 month i switch to airtel now they dont care my complain number is 84885692...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — regarding amount debited in my account 7021762662 but not credited to other account 9819562098 [Resolved]

 Kalpesh Sarode on Jan 11, 2019
I made one transactions at airtel payment bank of rs 50000, transaction successful, but amount has not credited to other airtel money account..

I got the message from airtel regarding amount debited in your account, but amount credited in other airtel bank account.

When i am calling airtel money customer care, they are only fooling me, they are always informing me that you will get your amount back within 1-2 hours.. Airtel is only cheating their customers.. What they are doing is, just taking money from customers, keeping it with themselves, and then earning income...
Complaint comments  Read comments [1]Complaint category Banks

Airtel — money not refunded by icici online banking

 kash39 on Jan 13, 2019
I am muskan soni did my father's recharge on airtel no. [protected]through icici online banking for rs 149 on 6 jan 2019 online but recharge is not done till now neither the money is refunded. i have been waiting since then either for the recharge to be done or money to be refunded in my account. this is very bad service from company's side. atleast they should have refunded the money. i did complaint many times as well as i called costumer care but no response neither from icici nor from airtel...
Complaint comments  Read comments Complaint category Banks

Airtel — to cancel my postpaid connection for 9902408111

 csequeira on Jan 11, 2019
I am having a connection given in the subject which i want to cancel as the existing bsnl postpaid connection is being changed to airtel number by the company. Since my bsnl changes to airtel account, i do not need this number anymore as i do not have any internet in this account.

Hence i request you to kindly cancel this number which i no more want to use....
Complaint comments  Read comments [2]Complaint category Employees

Airtel — airtel - double payment

 Shresurman on Jan 11, 2019
Hi, myself deepika, i made a bill payment for airtel postpaid number [protected] on 10th of january amount 945, as i didn’t receive any confirmation message, i thought that the payment was not initiated, so i made the payment again using my vijaya bank debit card, after that only i noticed that the amount was deducted twice, please kindly transfer the double payment (945) amount to my vijaya bank account.
I have shared the screenshot of the transaction history below, kindly refer.
Thank you....
Complaint comments  Read comments Complaint category Banks

Airtel — international roaming recharge worth 3997 inr [Resolved]

 Rajeevkr003 on Jan 11, 2019
Date : 06.01.2019
Recharge amount : 3997 inr
I did the international roaming recharge for making calls from japan to india. As per the recharge done, i was expecting 500 minutes incoming and outgoing calls from japan to india. But i am not able to make or receive calls. I did the same recharge last 2 months and there was no issue. But right now even after continuous follow up through emails, there is no positive response.
I would like to get the offer activated so that i can make and receive calls with india....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — wrong number recharge of rs. 448 [Resolved]

 Vivekkumar25 on Jan 10, 2019
Hello airtel team

I have recharged wrong number ([protected]) instead of [protected] through redbus walle on 10 january 2019.

I am looking forward to receive help regarding reversal of the same.

I have attached the screen shot of recharge/ transaction.

Ref. No. [protected]heu (Redbus order i'd)

Please find the attached screenshot.

Regards,
Vivek...
Complaint comments  Read comments Complaint category Mobile Service Providers

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