[Resolved] Airtel — Requested for broadband.Till now no connection and no refund.

Praveen Prabhakaran12

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560068
Website:	www.airtel.in

I am writing this complaint to you to have a look on my concern regarding the airtel services. I need to escalate to you the issue which I faced from airtel. I am not sure whether you are the right person to escalate and you can take action against the issue.

2 month ago, I have applied for a airtel broadband connection through airtel site. Initially, I got a message that there is no feasibility at my location. But after 2 days, I got call from airtel executive and said that there is a feasibility at my place. She said that airtel has sent an executive to collect the required documents and collect the amount of Rs.1200/-.
The executive had come and collected the documents and also I paid him the amount which was informed before. He has given to me the airtel application number TBLR7262631 and asked me to call Nikhil - [protected] for any other assistance.

There was no response from airtel for that application and I called the executive who collected my documents and then he said that there is no feasibility at my area and I have to call airtel customer care for refund the amount which I paid him. His mobile number is [protected] (Name is Akshay I believe). After that he is not at all lift the phone.

I raised a complaint to airtel for this issue and asked for the refund amount and they gave me the reference number REF40472678. Initially I got reply from airtel that they have forwarded the complaint to concerned team and they are following up the issue with them. When ever I asked about update, they copied the previous email and sent to me. After few days, I got a call from airtel and asked me to apply for online refund process. So I went to airtel site and applied for online refund and the airtel ticket number is AORb594d6.

Now its almost 2 months over. Till now I have not received any response/resolution from airtel regarding this issue. Now I felt that this is a cheating from airtel and I really don't know if i get back my refund amount.

I request you to have a look on this issue and take a necessary action against this issue to resolve as soon as possible.If you are not a right person to take action against this, then please provide me the person and their email id to escalate the issue.

My contact number is [protected].

Regards,
Praveen

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Apr 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 24 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 26, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 24 Feb. 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd