Airtel — Requesting Refund

Address:	Tiruppur
Website:	www.airtel.in

I applied for new broadband connection online on 29 Sep 2020 and they promised to give connection and asked to pay the Sum of Rs.2828/- online. When I tried to pay the money online the payment was failed and tried again and again it was failed and the money got debited twice (Rs.5656/-). After 10 minutes I received confirmation sms from Airtel stating that the transaction is successful. I didn't receive payment receipt in mail since the payment is failed. I contacted the Airtel person named Anjali regarding this issue and she said that the amount will be refunded after 10 days of activation the new connection or we can adjust the amount in upcoming bills. The very next day they said the connection will be provided due to long distance and the money will be refunded. I called the same person and she didn't attend my call. I called many times and she is purposely denying the call. I mailed the customer care mail ([protected]@in.airtel.com, [protected]@airtel.com). They keep asking my bank details and I sent the details twice and still there is no action taken from their side and they are not properly responding me. There is no option to call and talk with the customer care executive. Now I need the entire Rs.5656/- to be refunded. Since the connection is not provided and the excess amount is not refunded yet.

I attached the screenshot of the payment confirmation message received from Airtel.

I noticed similar complaints from the consumers of Airtel in many sites. So I am raising the complaint at the earliest.