Airtel — reversal of bill amount, due to incorrect communication

Hi,

I had received bill due notification on my prepaid number [protected] which was in inactive for a long time.

However on 5/sep/2017 received email stating amount due to for that number. Concerned i wrote a mail to [protected]@airtel requesting for cancellation.
They replied with cancellation is not possible as it was informed to be continued.

Then went to customer care outlet airtel to cancel the connection for which they said to pay the bill which i paid.
Receipt no:[protected]
Account no: [protected]
Mobile number: [protected]
Transaction refe number: [protected]
Payment date : 5/sep/2017
Amount piad: 731

After which it was informed that the number belong to someone else named"shiva".

All these miss communication had led to loss of bill amount.

Kindly revert the amount been paid the details of payment are specified above.