[Resolved] Airtel — Rs.1499/- pack not activated | |||
On 10/09/2016 i paid an amount of Rs.1499/- through the airtel app to activate the new scheme of " Benefit: Instant 1GB 3G/4G 28 days and get 1GB 3G/4G 28 days @just Rs.53/- and 5GB 3G/4G 28 days @ Rs.255 for 1 year" ( Please refer photo proof No.1 attached. After making the payment, I received a message from the app that not able to process the payment. I genuinely felt that no money has been taken from my bank account. But to my shock i found through my bank account that the transaction was successful and the airtel has taken away my money of Rs.1499/- from my bank account ( Please refer My photo proof No.2 attached hereunder). Without knowing that the airtel has taken my amount, I tried to make another payment through the PAYTM app. I was notified by the paytm that the airtel rejected to accept the said payment and further I received a notification from paytm that my money is refilled on my paytm wallet (Please refer my photo proof No.3 attached hereunder) As such for nothing my hard earned money of Rs.1499/-stuck with Airtel and another amount of Rs.1499/- got stuck with paytm wallet. I request the concerned to sort out this issue and refund my both payments back to my Bank account. Was this information helpful? | |||
Oct 16, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 15, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 11 September 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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Airtel has at last refunded the amount of Rs.1499/-
The matter is resolved.
Kindly close this complaint as settled
regards
Mukund