[Resolved] Airtel — Rs. 348 recharge of Airtel | |||
I would like to bring to your attention how Airtel has been fooling people and stealing them out of their money. In the Myairtel app, a message is on display asking us to recharge with Rs. 348 to get 28 GB data for a month. However, what is not mentioned anywhere is that your mobile has to be 4G enabled to get that data. They say that it is mentioned in the terms and conditions, I would like to point out that they aren't give us an opportunity to read the same. Clicking on the offer screen shown below directly leads to the payment screen with no scope to read T&C. Their caller tells us it is our responsibility to go to the airtel website and read T&C before recharging. I would like to draw attention to cases which makes it compulsory for companies to mention unfavorable terms and conditions explicitly to consumers.This is unethical on the part of Airtel giving out half-truths to fool people like this and asking people to go to their websites before making recharges. I have fallen victim to this scheme and hence I am posting this here so that some action is against such malpractices by the company. Was this information helpful? | |||
Jun 12, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 12, 2017 Airtel Customer Care's response Dear Mr. Mondal, This is with reference to your post, dated 11 May 2017. We are keen to resolve your concern; however, we will require your alternate contact number and the convenient time to call for resolving your concern effectively. We look forward to receive the required details. Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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