Airtel — rude behavior and unwanted talk with customers

Address:

Coimbatore, Tamil Nadu, 641006

Hi
I'm vishnu, i had an issue with my airtel number is temporarily blocked i don't know why. So to resolve i went to airtel store in coimbatore ganapathy branch. I asked that why my number is blocked executive took my phone and installed airtel related apps like music video etc without my knowledge and after seeing my another sim jio, he got angry and arguing with me jio waste why you are recharging for that, why can't you recharge airtel, if not go out and move to another network he added at very rude manner. But my question was why number is blocked that's it? Is this answer? This is how management told executive to behave like this to customers?