[Resolved] Airtel — Rude behavior from customer care representatives, and not resolving my complaint even after repetitive reminders | |||||
I have been following up with the airtel customer care, from past 1 month, regarding the up-gradation of plan on my existing number, Plan details- Current plan on my number - 349 Rs (unlimited calling + 1gb data for a month) Plan currently given by airtel to other customers - 349 Rs (unlimited calling + 28gb data for a month) I have repeatedly raised a request/complaint with the customer care executives, and also via twitter and facebook... but every time they keep saying, we have taken your complaoin, and the service will be updated on your number within 2-3 working days. Its over a month, but still my complaint has not been resolved, and many times some customer care executives, are rude enough to say, if you are not happy with your existing plan, you can port out to other operators. I am tired of complaining with the airtel customer care department, but nothing has been done. Taking help of this forum, so that, they upgrade the services on my number as well (services which they are claiming that it is for all the customers). Kindly take this issue on priority, and resolve it. Mobile number (airtel) for which i have been complaining - [protected] Was this information helpful? | |||||
May 23, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 20, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 19 April 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Apr 20, 2017 Updated by Saurabh Barla I am trying to get in touch with you guys, from past 3 days... but all i am getting is, round and round response from your team. PFA the screenshot of the fb chat, where from past 4 days, they are just telling, they will call to address my issue, but i am not getting any call, even after reminding them continously.Really disappointed by your service quality. This is not the airtel, which i have been using from past so many years. You guys have started taking customers for granted now... really disappointed   Verified Support Apr 22, 2017 Airtel Customer Care's response Dear Saurabh, This is with reference to your post dated 19 April 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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