[Resolved]  Airtel — sales stealing customers internally

Website:

www.airtel.in

While i have no direct reason to complaint, i would like to share my experience with airtel broadband, specifically interacting with sales executives and how they steal each others customers in airtel broadband. Airtel broadband may like to tighten their processes internally so that their sales executives play fair.

I raised a request for airtel broadband, and mr. X called me. I was in touch with that person for over 3 weeks. I needed a lot of clarification about the type of connection and needed that much lead time. Moreover i was already on another service provider and to optimize cost i decided to avail airtel broadband when the current plan ends.

A few days later mr. Y from airtel broadband called me and he said he is coming to collect documents as i needed the connection. Actually it was just right time for me to go for the connection so i asked him to come. I was under the impression that he is sent by mr. X the first sales executive who called me earlier.

When i asked if mr. X sent you to mr. Y he nodded positive.
I got my connection. A few weeks later when i needed some clarification i called mr. X and he told me that i never got any connection from him. If i have airtel broadband, someone else has done the work of getting me connection.

This amused me. It’s very clear that sales executives in airtel broadband have bad habit of stealing each other’s customers. The person who came for document collection was some other sales executive who managed to know that i am interested in connection and took me away from the first executive mr. X with whom i was initially dealing.

Airtel broadband may like to tighten their own internal processes of pre-sales to allow all sales executives to play fair in their own respect.