Airtel — Scam and 4g fraud

Address:

osmanabad Bypass road shams co-operative society.

For months I have been trying to complain to airtel that after the daily limit of 4g data pack which is 3gb per day, the top up or the extra data which has been recharged of 251rs 50gb data, it doesn't get used after daily data is over!

Instead of switching to the extra backup data I get notifications to recharge! Data limit is over! I try restarting the device, turning the airplane mode On Off.. then i try clearing the cache of the phone service, carrier service and settings. Even then the backup data is not getting switched on and I keep seeing the notifications to recharge!!

Airtel doesn't have a clear contact email or customer service to contact! They have hindered users from complaining! This is the email id they have provided which always fails to deliver them, and i get reverted back to call on 198! After calling them the service executives are never helpful, despite hundreds of complaints the issue is still the same!!

After the daily limit is over, the 4g doesn't use the backup data for hours of frustration!! To which the customer care scammer says that it is due to network load in the area! But You can see the speed test screenshot, the download speed is disaster, whereas the upload speed is fine, which means the network is clear, but their system is faulty or the workers are negligent, or maybe they are scamming, by making the users to recharge again and again by saying daily data is over.

Into the attachments you can clearly see, that daily data shows 0 / zero after usage, and the extra data recharge which was done for rs.251 of 50gb, there is 18.5 gb data left! But their system doesn't read that and they keep giving warnings that your data is over, please recharge which you can see in the other screenshot when i tried to create a help ticket for network issue, they sneakily warn that your data balance is running low, please recharge, to which many people might recharge and give them the money! That is how fraudulent they are behaving..