| Website: | www.airtel.in/contact-us |
Airtel operates with absolutely no concern for their customers. Though they claim to have a helpline, it is merely a robotic system designed to promote themselves and avoid any issues on their part. To elaborate this:
(1) There is actually no option under any circumstance that you can speak to a customer care executive.
(2) They refer to their company as Idea, and not Airtel on their customer call line.
(3) Before placing a complaint, you have to listen to your balance being repeated, their advertising campaigns, and worst, further promotion of their services which are not even working in the first place. When you have had almost no access to internet or even regular calls for two days this makes contacting them even harder.
Based on their robots, I, as a paying customer have been told that it will take 8 days for my issue to be resolved. 8 days! Will I be getting my money back for all the 4G I paid for and cannot use? I have not been provided with any information or explanation.
If you search the web, you will find multiple other complaints about this highly unethical business which sadly has not progressed with the rest of India. Shame on you, Airtel. Was this information helpful? | 
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