I have had an Airtel extreme fiber connection[protected] for more than a year. I changed my house so I raised a request on 05/04/2023 for the same city as there was a mistake in the pin code so I changed it on 09/04/2023 and did an inspection on 10/04/2023. As there is no port available in my new area they disconnected and collected my router and other belongings on the same day.
Then I contacted customer care and asked to cut my connection and refund my balance amount as there is no certainty to get a connection in the near future; They put the connection cut date in the system as[protected] and assured me of a refund within 30-45 days,
Still, I didn't get the refund amount in a month so I contacted customer care and also Nodal Officer Mumbai on[protected] and shared bank account details and they assured me that payment will be done via NEFT within 45 days of deactivation. Still, I didn't get my refund.
I contacted customer care number of times and they assured me that I would get a refund within 72 hours on the dated mail of 12th May, 23rd May, 31st May, 7th June, 14th June, 24th June.
But still after a total of 87 days, I didn't get any refund.
On the 23rd of June your associate from Airtel trai complaints called me and said we are filling your refund request soon, And on the 24th of June another customer associate called me and said your previously shared NEFT passbook pdf is not opening. So 4 times airtel associate sent me a payment id of a refund using the same passbook pdf which was supposed to be credited in 72 hours. What was that.
For your information, As per Airtel website "Broadband connectivity is subject to on-ground feasibility at installation address – in case feasibility is not available, the charged amount will be reversed to the customer within 30 working days"
I had send mails to Airtel customer care, Nodal Officer, Airtel trai complaint, compliance officer and many more still i didn't get refund amount.
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