Airtel — Security Deposit of Airtel DTH not refunded

Address:

Surat

I had taken an Airtel DTH connection (A/c No. [protected]-001) almost 3 years back. The company had taken a REFUNDABLE Security Deposit of Rs. 2, 000 from me, which the company had promised to give back on surrender of connection. Now, when I want to surrender the DTH Box, the company is refusing to give me back my deposit. The call centre executive is saying that Airtel has stopped giving refund and asked me to keep the DTH Box with me. Please look into the matter and help me get my deposit back.