[Resolved] Airtel — Service and billing | |
I did not get service from end of july 2016. I was out india and for 15 days after my return i kept trying to contact airtel customer care without success. Finally i got through but my complaint of "internet not working" was not resolved until sept 9. I was given a waiver of only rs 290 after many requests. Till today sept 28, 2016 the revised bill has not reached me. It was dispatched only two days back apparently by airtel. Yet i have been bombarded with smses and emails reminding me of the due payment date which is today. I already issued a cheque to airtel last week which has not been presented to the bank. Airtel however claims the cheque was returned while the bank has no record of the cheque been presented for clearing. This is a cheque for the month during which i had practically no internet service and for which i have still not received a bill. Repeated calls and emails to airtel have not proved useful. Was this information helpful? | |
Nov 1, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 28, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 28 September 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Sep 28, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 28 September 2016 . We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively. We look forward to receive the required details. Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 01, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 28 September 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |
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