[Resolved]  Airtel — Service deactivated

Address:

Bangalore, Karnataka

Hi Team, I am reverting back with utter dissatisfaction. My airtel no [protected], has been deactivated since past 48 hours without any valid reason and no actions been taken yet. I would like to bring out the series of events i have been going through past 17 days. 1) On 21st June i requested for migration from Postpaid to corporate plan. I did the same visiting the ARC in Bellandur, Bangalore. I was treated very well, i submitted all necessary documents and all look good. I was assured the changes would be done within 48 hrs. 2) One week past without any resolution and my online status with no 56806003 said waiting status. 3) On revisiting the ARC, i was said there was some issue with my office i card copy, the guy requested me to get one more copy. I did the same, and was reassured of the thing to be done. 4) Again a week passed without any luck. I kept on dropping mails and calling customer care, no one helped. 5) On 4th July 18:30 hrs, my network was lost completely. I believed the migration was being carried out, so the disconnection. To my dismay, the network stayed disconnected the next morning aswell. 6) Calling customer care from another Airtel no, i said the situation to them, and believe me explaining each of them the scenario was real painful everytime. 7) On 5th July, i missed a really important client call from my office due to the disconnection. I cried out to the customer care, to pass on to any senior representative, but each one kept saying, the lines were busy and i shall get a call back from them. 8)I expect, at least not a lie from Airtel customer care, as i received no call backs after three repeated requests. 9) Again a customer care executive said, since the backend team doesnt work on Saturdays, my request will be taken care of on Sunday. 10) Today on Sunday i still find my issue unresolved. 11) I tried with customer care for one last time and they requested me to revisit the ARC where i gave my documents. I said the place was not very near to my house. Still i put an effort to go back to the ARC. To my horror the ARC was shut down on Sunday. I ask, if the ARC's are shut down on Sundays, why did customer care ask me to visit there? 11)People in India, use Airtel connection because of the service they get. But what am i really getting here? With such a heavy heart, i have to drop this mail and unfortunately i shall raise a complaint on Consumer forum. Atleast i want the people in India to realise how badly are we being cheated by Airtel.