Receipt no. [protected]
Customer name V Chitra
Contact number [protected]
Product Order ID CRPEV9USW3
I have been offered a new Broadband connection on 13.09.2026 over Phone (Mobile Number[protected] by the Airtel Staff Vimal Raj . On 14.09.2026 morning he had called and took 2 OTP's and asked me to Pay Rs. 1500 online towards Deposit which will be adjusted against 2 months free rental.
I had the hesitation to make the Payment, but this guy promised that the installation would be completed same day 3 PM (i.e.) 14.09.2026 and convinced me to Pay. But as expected no one turned up at 3 PM and he stopped answering our calls. When I attempted thro' a different number, he picked up the call and promised that Airtel Person will visit for installation by 4 PM and gave an Engineer’s number and requested to wait. He also told that if the Installation doesn’t happen by 4 PM we can apply for cancellation. To my dismay this is also a false promise and again no one had turned up both the Sales Person & the Installation Engineer had not attended our calls.
With this kind of bitter experience (i.e.) False & wrong commitments and Airtel Staff not taking calls, I don't want to pursue the connection and raised a cancellation request over mail to the E’ Mail ID’s [protected]@in.airtel.com & [protected]@airtel.com on 14.09.26 but there was no response and not even an acknowledgement, hence on 15.09.2026 escalated to appellate.[protected]@in.airtel.com again no response till now.
I would request you to help me to recover my money and request to order a penalty for mental agony we are facing for the past 4 days without Internet connection and carrying on Office Work with great difficulties.
V. Chitra
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