Airtel — service issue customer id [protected]

Address:

679325

As per trai policy we selected required channels and also payed amount advance. But they not changing the channels and plans what we selected as per trai policy.

They charging high and not ready to change the plans.
I tried to contact customer care 100 times. Most of the time they are not attending the call. When any one attended they are replying carelessly and no idea about anything.
Such poor response from a reputed company is very very sad to the customer.
To get a line in customer care they are waiting hours and hours. And some times taking days.

Very shame to airtel.