Airtel — service of airtel technical and contact center sucks

I was unable to receive international sms and i logged the complaint, the contact center was not able to resolve and the technical guys reach out without any solution asking the same questions again and again.

The problem has been escalated and was told the min sla is 4 days which in todays technology era is not acceptable and airtel service in this regard is very disappointing.

I was told to change the sim and i changed the sim and was told the sms facility would activated after 24 hours which is rediculous as the sim change was asked by the technical support team.

Today i spoke to salim in the contact center and he again asked me to explain the issue to him which every airtel person asks without checking the records. He nullifies the issue escalation date to yesterday 02aug18 and states that i had changed the sim and the sms would get activated in 24 hours which he repeats like a parrot without understanding the date on which the escalation started. I asked him to connect to his manager and he informs me that they are not available. Is this not rediculous that managers are not available to talk to customers on issues. Is this the way airtel supports their customers. Absolutely unsatisfied on the support of airtel.

This kind of support to the customer i would recommend to my friends and my contacts not to go for airtel.

My contact is [protected]