Airtel — service people

Address:

Coimbatore, Tamil Nadu, 641025

I visited saibaba colony branch at coimbatore tamilnadu...
When i was in office an old person who had to convert his number from postpaid to prepaid visited the same office.
He was confused with the plans and conditions told to him. So as an old man he had to raise his voice to the customer service executive. All of a sudden mr. Arunkumar s who was the manager of the concerned office raised his voice f3lling that he also will get angry which is not a proper way to handle the customer. I would request you to kindly advice your executive to handle customer in a right manner