Airtel — Service request[protected] poor service of airtel datacard and mobile in valasaravakkam - subscriber no.[protected]

Address:	Chennai, Tamil Nadu, 600087
Website:	www.airtel.in/broadband

I have been using MTS card since 2014 and bought to Airtel 4G in the month on November for enhancing data service, so disconnected MTS and bought Airtel 4G. As there was heavy rainfall and flood in Chennai in the month of November & December 2015, I was initially told by the Airtel front office executive of Valasaravakkam branch that the service disrupted due to rain, I understood the issue as I heard from others that other service providers also was disrupted due to Chennai Flood. But days have passed from 10th December where Chennai was back to normal and I have been writing emails to customer care about poor service of 4G data. But there is no response. Multiple technicians have come to house and they have produced report saying the site where the tower is placed in front of our house is down as there is a issue with the landlord and they are not able to commit a resolution to my issue. Today when I had returned my dongle with the email proof they are not willing to refund my dongle cost of 2290/-. For the poor service of data and loss in my existing connection and frustration I have been going thru needs to be addressed in this forum