Airtel — set top box

Address:

743144

Lodged a complaint regarding set top box not working. (Customer id: [protected]) on 28th sept. Some one called up around 3. Pm to say he will come to attend within an hour. But no one turned up. Next day another guy called up and when asked the reason for not attending the complaint yesterday said they are not liable to attend. I have sent a mail to customer care around 11.58 a. M highlighting the pathetic conditions of your service team. I received a call from customer care that engineer will attend to my problem on[protected]. I told the lady to close this call since i am not happy with the level of services and intend to change connection since in this competitive market how can ur rep arrange to depute engineer after 4 days.
Really such a horrible situation unexpected from a reputed company like airtel.