Airtel — set top box disabled by airtel store

Ankitengge

from Kishni, Uttar Pradesh

Address:	246733
Website:	Airtel.in

My set top box was supposed to be upgraded to hd on 24th nov 2018 as per schedule. Airtel store closed the complaint with out changing the set top box and they closed the request on airtel portal and disabled old set top box on portal. Due to this we are not able to watch any channel. I spoke to customer care, they said that this set top box has been upgraded as per portal but new set top box is not installed.

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Airtel customer support has been notified about the posted complaint.