[Resolved] Airtel — Shifting issue not resolved and unnecessary deadlines given

Giti Sahoo

from Bengaluru, Karnataka

Address:

700157

Hi,

I have submitted a request for shifting my connection in same city-kolkata on 25th october.
My fixedline no is - [protected].
First of all they have contacted the wrong number and didn't take any action after that.

I have been continuously calling since 5th november and customercare executive is giving me deadlines which is the next day or other.
They are also saying a call has been arranged and you will be contacted within next 2 hrs but all in vain.

A complaint has also been filed on 12th november for the same but still no action.

After talking to senior staff also they are saying that work is under progress for the last 1 month and they will look into it.

I am seriously fed up and harassed after so many calls (20 + executives)

Please suggest if i can escalate this through any other channels.

Thanks,
Gitimaya

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Dec 26, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Nov 22, 2016

Updated by Giti Sahoo Hi,

Below is the mail of the deadline that I received on 18th November with a deadline of 72 hrs which has passed 1 day ago.

[protected][protected][protected][protected]-----
Dear Gitimaya Sahoo,

Greetings from airtel!

This is in reference to your email regarding the delay in shifting on your airtel account number [protected].

As discussed over the phone on [protected], I would like to inform you that we have already forwarded your concern to the respective department and we are working towards to resolve the issue on high priority. Your reference number is 74696168.

Our team will update the status within 72 hours. Please bear with us!

For further queries, please do revert. I would be delighted to help you.

Customer touch points:

Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours - 24/7.
Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Regards,

Jotheeswari

bharti airtel limited
[protected][protected][protected][protected]--

Verified Support

Nov 25, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 November 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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Comments

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from Rewa, Madhya Pradesh

I have a recharge Rs 1498 but recharge wrong number reachrge detail below
wrong number [protected]
right number [protected]
trn number 797194
recharge done by credit card last digit 7001

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from Delhi, Delhi

Sir my mobile is new and this enables 4g so my no:[protected] is Airtel 4g sim and doesn't show 4g network on my mobile I have complained 2times but it can't be resolved so I request to plz see my request and resolve my prob as soon as possible otherwise I yell Everyone Airtel is not good service...

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