Airtel — Shifting location / change in address

Address:

560078

Dear Team,

This is with regard to our fixed line connection[protected] with account [protected].

We have made a request on Oct 12 asking to shift the above said connection of ours to our new address as follows, for which we got a responds from your side saying the feasibility is very low in the said location and shifting the connection is not possible. Where as we checked about the same with the local agent and came to know that there are many airtel connections being used in our apartment as well as a few other properties near by. We have been using the connection for over 04 years and we are not in a position to change the number as this is being used both personally and officially. According to your representatives, are we suppose to discontinue the service? How can this ever be a customer service if a service as simple as relocating the connection from an existing location to another place within 10kms is said impossible? while your adds says shifting to any serviceable city is hastle free with Airtel. I want the actions to be taken at the earliest, we are shifting today and this should be done in a day or two or I may approach legal support. I am insisting, because many of the other inmates of the very same apartment are using your service and I have no clue why you denied serving me.