Airtel — signal quality very poor

Atlast

from Noida, Uttar Pradesh

Address:

712201

Sir
I find your dth anteena is very sensitive
Most of the time it shows b001 error
Customer care executive only says sorry for inconvenience. They have not fixed my problem. I really regret taking airtel dth. I am old patron of dth having taken dth membership long back
Such sub standard quality is unexpected. Every time azimuth angle of my location gets deflected and results in no signal

Kindly resolve this issue seriously instead of expresing regret over inconvenience caused line
Customer id [protected]
[protected] (Mob)

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Airtel customer support has been notified about the posted complaint.

Mar 28, 2020

Updated by Atlast Sir
Airtel DTH signal quality very poor. Your DTH anteena keeps shifting position. After some many visits by your so called "service engg" has yielded zero results. Customer care executives are busy saying "inconvenience caused is apologized". I don't know where the buck stops!. I am bit baffled by your unprofessional approach to customers

Azimuth angle of dish antenna keeps shifting every now and then resulting in error B001.
I appeal to authority at highest level to fix this issue instead of extending courtesy of" inconvenience for lifetime "
to customers who end up paying for channels without services.
Yours sincerely
Customer ID [protected]
Mob num [protected]