Airtel — sim activation and frc

Address:

Khordha, Odisha, 752020

Airtel didnt active my new prepaid sim after 12 hours.Retailer Bhagabati Communication asked me to take another sim with my ID. And to return that sim. I was taken. But why both Retailer and Company harrashing customers. For extra profit retailer doing this job to sell swapped sim to another person which Activated by Other Person's ID.