Airtel — sim card dysfunction

Address:	Mumbai City, Maharashtra, 400070
Website:	www.airtel.in

My sim card just stopped working this morning around 3 am, i immediately reach out to the "bharti airtel" twitter handle for asking them to fix this as soon as possible since all my cards and what not are linked to this number. These guys have just been giving me templates and nothing else, and on asking them for an update right now, they say that the issue would be acknowledged by the 22nd of june, 2018. How ironic is that?

Service no. Cuvlt[protected]