[Resolved] Airtel — Sim card not being activated since 20 days

Vidyakunjappa

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411014

I lost my phone and hence the number. while applying for the sim card with the same number, I was asked to convert it from prepaid to postpaid. I have provided all the required documents along with a FIR copy. My application was cancelled and they demanded the re-submission of documents. This was followed by an enquiry by an airtel agent, who came to check the local address whereabouts. Inspite of all this, I again get a message saying my application has been cancelled. My dilemma is even though all the formalities were completed as required by the company, yet they fail to tend to the needs of the customer. While, there are so many out there possessing sim cards illegally and misusing the same.

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Jan 15, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2016

Airtel Customer Care's response Dear Ms. Kunjappa,

This is with reference to your post dated 28 February 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ms. Kunjappa,

This is with reference to your post dated 28 February 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd