Airtel — sim not activated till now

Address:462001

This is my moms postpaid number [protected]... I was recieving very high and wrong bill from last 3 months there fore i decided to switch from airtel postpaid
To airtel prepaid.. I have submitted all documents of mother and they given mthe new sim... They told that after 2 days it will be activated... Now when my network is gone completely i decided to insert new sim... But after 48 hours also my sim is not activated till now... Plez help as soon as possible and make my mothers sim activated
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