[Resolved] Airtel — sim registration failed for more than 2 weeks - [protected]

Genet Genevi

from Chennai, Tamil Nadu

Address:

600089

Pfb sim card details (Mentioned at the reverse of the sim)
New sim no[protected]u
Old sim no -[protected] h1

My airtel prepaid mobile [protected] migrated from postpaid to prepaid on 7th jan 2019 service stopped working from past 12 days due to the error sim card registration failed. Tried inserted sim using a different phone but never worked. I tried contacting airtel customer care many times and said that they resolve the query in 48 hrs and there is no response from them and none bothered to look in to this matter. I tried following the procedure of restarting the phone and manually selecting the network on raising complaints from airtel customer care.

I had already contacted airtel store where i migrate sim from postpaid to prepaid. They asked me to recharge the sim on 7th jan 2019. I recharged for rs. 229 and wait for a whole day. Network shown in my mobile is "no service" and restarted many times and manually selecting the network. No luck from my end. I again contacted same airtel store and narrated the issue. They said that there might be a damage in the sim. So replace the old sim into a new one. I replaced the new sim with a cost of rs.30 and asked me to wait for 4 hrs to activate the network. I again wait for couple of days. Still issue was not resolved. Again i contacted the same airtel store they said that they will escalate the issue to airtel customer care and issue will be rectify in one day. Still the issue exists.

I have never got an update and my phone is dead for more than 12 days now. This is not acceptable since this is the primary number to my family and relatives use to contact. I cannot able to do any further transactions and missed all the important calls.

Since it is too late i want some higher authorities from airtel to look in to this and do the needful asap. I want airtel to compensate for the loss that they have made to me and should pay for the difficulties i had to gone through because of their poor service.

Regards,
Genet j
Alternate no - [protected]

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Jan 22, 2019

Complaint marked as Resolved

Airtel customer care taken forward this issue and resolved. Thanks for your valuable support. I can't able to log the grievance against the airtel store who dosn't guide the right way to solve. Please do the necessary action against this to improve your service in a better way.

Airtel customer support has been notified about the posted complaint.

Jan 19, 2019

Updated by Genet Genevi Team,

My Airtel prepaid mobile [protected] migrated from postpaid to prepaid on 7th Jan 2019 service stopped working from past 12 days due to the error Sim card registration failed. Tried inserted sim using a different phone but never worked. I tried contacting Airtel customer care many times and said that they resolve the query in 48 hrs and there is no response from them and none bothered to look in to this matter. I tried following the procedure of restarting the phone and manually selecting the network on raising complaints from airtel customer care.

I had already contacted airtel store where i migrate sim from postpaid to prepaid. They asked me to recharge the sim on 7th jan 2019. I recharged for Rs. 229 and wait for a whole day. Network shown in my mobile is "No Service" and restarted many times and manually selecting the network. No luck from my end. I again contacted same airtel store and narrated the issue. They said that there might be a damage in the sim. So replace the old sim into a new one. I replaced the new sim with a cost of Rs.30 and asked me to wait for 4 hrs to activate the network. I again wait for couple of days. Still issue was not resolved. Again i contacted the same airtel store they said that they will escalate the issue to airtel customer care and issue will be rectify in one day. Still the issue exists.

I have never got an update and my phone is dead for more than 12 days now. This is not acceptable since this is the primary number to my family and relatives use to contact. I cannot able to do any further transactions and missed all the important calls.

Since it is too late I want some higher authorities from Airtel to look in to this and do the needful ASAP. I want Airtel to compensate for the loss that they have made to me and should pay for the difficulties I had to gone through because of their poor service.

Regards,
Genet J
Alternate No - [protected]