Airtel — sim replacement request

Address:

181206

Dear sir,
My self is jay singh chib. I have some issues in airtel sim. For regarding this i visited at my nearest airtel store which was located in akhnoor manda road, hanuman chowk, jammu. For regarding my issue i convey to airtel store. And given the my request to airtel store. And they are proceed my request in aiirtel digital process. And submit my all document. And he commitment to me that your old sim will stop after 4 to 5 hrs. And you will put new sim in your device. And after 24hrs. Your new sim services resumes automatically. And all this process he charged to me 30 rs. Instead of 25 rs. And the behaviour of this type of person is not good for airtel customer. And i think for all this issue he will not process my request further. But after 24 hrs. Upto they will still not process my request in further process. I also talk with customer care but i cant get any satisfied reply against from him.

I also attached the screen shot of requests

Regards
Jay singh
[protected]