[Resolved] Airtel — SIM SWAP not working | |||
I followed the procedure given for SIM SWAP from 3g to 4g. I got a message for confirmation where i had to type 1. I did the same for which i got a msg "Wrong HLR GOLD SIM, Please try again with correct HLR sim number" When i contacted customer care i was told to repeat the same procedure but to no avail. I had already contacted the customer care only after trying a few times. Customer care executive was inefficient and just kept on saying to try again. I would like this to be resolved soon failing which i am planning to change my operator.After this my SMS facility is also not working. Was this information helpful? | |||
May 24, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 11, 2017 Airtel Customer Care's response Dear Chithra, This is with reference to your post dated 05 April 2017. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 21, 2017 Airtel Customer Care's response Dear Chithra, This is with reference to your post dated 05 April 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
1 Comment | |||
Comments
42%
Complaints
54483
Pending
0
Resolved
21956
View all 54483 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
please help