[Resolved] Airtel — SIM SWAP not working

 
2 Reviews
Ambattur, Tamilnadu, India
 chithra rajam
I followed the procedure given for SIM SWAP from 3g to 4g. I got a message for confirmation where i had to type 1. I did the same for which i got a msg
"Wrong HLR GOLD SIM, Please try again with correct HLR sim number"
When i contacted customer care i was told to repeat the same procedure but to no avail. I had already contacted the customer care only after trying a few times. Customer care executive was inefficient and just kept on saying to try again. I would like this to be resolved soon failing which i am planning to change my operator.After this my SMS facility is also not working.
Complaint marked as Resolved May 24, 2017

Complaint Status


[Apr 05, 2017] Airtel customer support has been notified about the posted complaint.
Verified Support
Airtel Customer Care's response, Apr 11, 2017
Dear Chithra,

This is with reference to your post dated 05 April 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Airtel Customer Care's response, Apr 21, 2017
Dear Chithra,

This is with reference to your post dated 05 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments  1 Comment     Updated: Share0Tweet0

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Comments

my 4g sim is also not working after sending the sim no to 121 and then replying 1, it says that your request is in progress but its been a week since i got that sim
please help

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    Airtel - SIM SWAP not working