[Resolved] Airtel — Site transfer - so no airlte network for next 90 days | |||
Airtel promised me 4 G services in my locality and have sold a 4G plan that is received thro' a WIFI router (HUWAEI). And I have been using this for a year atleast with a fair quality coverage, I have paid roughly 2500/- as the device cost which is non-refundable, Suddenly the service is lost since 3 weeks and I was told by the airtel support that thier current lease for the tower is over and they are rebuiding it in another location. And this will take 3 months to complete. Also Airtel suggested me to disconnect the service if I can;t wait for 3 months. This is ridiculous, I have chosen Airtel based on the gaurantee they gave me while selling this plan. This is the SR No.[protected]complain no. with airtel support). If Airtel cannot continue to provide services, then they must communicate that to me clearly rather they have been charging me all these days. So I would want Airtel to refund me 1 month Bill amount along with the Wifi device cost. 4G mobile no. [protected] Thanks, Arun +91 [protected] Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 28 December 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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