Airtel — special offer sms pack rs.31/- credited twice but deactivated reason unknown airtel owes an explanation

Hello concerned

Its regretful to note of late airtel service has been in pretty bad shape, i wish to bring to your notice me being prepaid airtel loyalist for nearly 15 years now.

Read attachments - despite money got transferred to airtel and ack for recharging monthly msg package, msg pack is deactivated for august and september. Furthermore i'm again msgd by airtel that 31/- package has bn deactivated while i, m being instructed to go for 29/- msg pack instead. While i did opt for rs.29/- sms pack my main airtel currency was debited.
All these lead to chaos and confusions. All these last 28 days, i was unable to send sms though rs.31/- sms pack is renewed. It recurred again today forcing me lodge a grievance

Where did my money credited to airtel acct earlier consecutively for 2 months - aug 17 and sep 2017 msg pack go then..? You owe me an explanation immediately. I need to switch over to some other networks should the valuable customer is taken for a ride in this manner

Regards
Ashwini kumar