[Resolved]  Airtel — Speed throttling even when free data is remaining

Address:

Bangalore, Karnataka

Last month I had bought an Airtel SIM from Satish([protected]) with ‘Unlimited 950’ corporate 3G dongle plan. Yesterday[protected] morning at 5 AM, I received a message on my dongle that I have consumed 100% data and my speed will be reduced now, even though I had used only about 2.5 GB out of my 6 GB. I called up Airtel customer care ([protected]) around 12.50 PM and the customer care executive confirmed that he could see that I have consumed only 2613 MB data and he will correct the issue in half an hour. Interaction Id - [protected] But the issue was not resolved, I again called up Airtel customer care at 11 PM at night. After many calls and transfers to different people, a technical support officer from Amritsar told me that there is some mismatch in the backend for my user id and he raised a request for technical team (SR[protected]. By this time, my data usage was showing 3544MB. How did it reach 3544MB from 2613MB within a span of few hours, even without connecting the dongle to my laptop, I have no clue. I waited the night and expected resolution by morning, but the issues were still there. I called up Airtel customer care again to check status of my complaint and they told me that it would be addressed by 31st October. Why should it take so much time? Airtel reduces the speed the moment they THINK that a user has consumed all data but when it is confirmed that I have not consumed my free data till now, why can’t you restore normal speed instantly? Why do you need 4 days do restore the correct service? And my woes don’t end here. Today morning[protected], my data consumption is displayed as 4.5GB. How the hell did I consume almost 1 GB data over night on a 128kbps connection? Moreover, when I bought the SIM from Satish, he told me that under ‘Unlimited 950’ plan, I will get 6GB + unlimited in 3G after 6GB. It says so on the pamphlet too that I also have a copy of. Now, I am being told that after 6GB, the speed will be reduced to 128kbps. Airtel has given incorrect information to me. And even on 128kbps dongle speed, for video streaming and downloading the speed is only coming as 1-2 kbps. Why is that so? When I talked to Satish, he said on my face that their job is to sell the sim only and after that they are least bothered if the consumer gets proper service or not. So, in summary, my issues are – 1. Incorrect information given about plan while selling SIM. 2. Speed reduced even though I have not consumed whole of my free data. 3. Data usage is increasing even without connecting dongle to computer and even without proper speed. 4. At reduced speed, videos and downloads are not running at all as actual speed is 1-2 kbps I am fed up of airtel, request them to take their dongle back and refund my money.