Airtel — SR:56692279: ticket resolved without resolution

Address:

Gautam Buddh Nagar, Uttar Pradesh

From: Vibhor Jund
Sent: Friday, June 13, 2014 1:17 PM
To: [protected]@in.airtel.com
Cc: Vibhor Jund
Subject: RE: [|BAL|Ref04256859|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE 199 CUG PLAN" FOR MY MOBILE [protected]

My bill plan is still the same, how can airtel close my ticket, please escalate:


From: Vibhor Jund
Sent: Friday, June 13, 2014 1:11 PM
To: '[protected]@in.airtel.com'
Subject: RE: [|BAL|Ref04256859|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE 199 CUG PLAN" FOR MY MOBILE [protected]

HI Team,

Did airtel changed my bill plan to what I requested? Since I am finding my service request is closed, please reopen and update my bill plan to: AIRTEL SPECIAL VALUE 199 CUG PLAN

S.No. Ref. No. Type Category Creation Date Status Action Feed Back
1 56692279 Request Account Updation 6/13/2014 Closed Give FeedBack


From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, June 13, 2014 4:36 AM
To: Vibhor Jund
Subject: Re: [|BAL|Ref04256859|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE 199 CUG PLAN" FOR MY MOBILE [protected]

Dear Vibhor Jund,

This is with reference to your request for change of bill plan for your airtel mobile [protected].

We have registered your request. Your Reference number is 56692279. Please quote this in any future communication. Our team will contact you within 2 days with an update on the same.

We would also like to inform you that the rent, discount of deactivated and activated bill plan will be prorated due to change of bill plan on middle of the bill cycle. Also, if there is any pack which are inconsistent with bill plan requested for will be deactivated.

Tariff details for the bill plan you have requested are listed in the attached file.

To know your current bill plan details please text BP to 121 (toll free).

Thank you for choosing airtel.

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Best Regards
Shwetha Achar
Service Specialist

airtel


"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details."


[protected]Original Message[protected]
From: Vibhor.[protected]@niit-mediatech.com
To: [protected]@in.airtel.com
Cc: Vibhor.[protected]@NIIT-Tech.com
Sent: 12/06/2014 02:23:10 PM
Subject: RE: [|BAL|Ref04125186|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE 199 CUG PLAN" FOR MY MOBILE [protected]

Here is the sample number of co-employee, name Kapil Chauhan, mobile number:
[protected]. His number is post paid niit airtel corporate plan 249 CUG is
activated on his number.


So please as I have made all payment (see screenshot below), given you my
company icard copy (see below) & given you sample number: [protected]


Please activate AIRTEL SPECIAL VALUE 199 CUG PLAN on my number [protected].

cid:image003.[protected]@01CF8556.C8BD3B00


cid:image001.[protected]@01CF8556.C8BD3B00


cid:image002.[protected]@01CF8556.C8BD3B00


regards,

Vibhor Jund

NIIT Technologies

Cell: +[protected]


From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Thursday, June 12, 2014 3:58 AM
To: Vibhor.[protected]@niit-mediatech.com
Subject: Re: [|BAL|Ref04125186|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE
199 CUG PLAN" FOR MY MOBILE [protected]


Dear Vibhor Jund,

This is with reference to your request for change of bill plan for your airtel
mobile number [protected].

As discussed with you, to process your request, we require the parent id of
your company/sample number which is already in group.

Further, note that there should not be any outstanding amount payable at the
time of placing the request. In case of any excess amount paid, the same would
be automatically adjusted in your next bill.

Please dial *121# (toll free) to know your current usage.

Thank you for choosing airtel.


Best Regards
MD Faheemuddin
Service Specialist

airtel


"If you are not satisfied with the resolution of your complaint, you may
contact Appellate Authority with the SR number. Please click on
http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate
Authority details.


[protected]Original Message[protected]
From: Vibhor.[protected]@niit-mediatech.com
To: [protected]@in.airtel.com
Cc:
Sent: 11/06/2014 05:08:11 PM
Subject: RE: [|BAL|Ref04095548|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE
199 CUG PLAN" FOR MY MOBILE [protected]

Please update my bill plan to "AIRTEL SPECIAL VALUE 199 CUG PLAN".

Thanks & Regards
Vibhor Jund
NIIT Technologies
Cell:[protected]

[IMAGE]


[IMAGE]


[IMAGE]


From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, June 11, 2014 5:52 AM
To: Vibhor.[protected]@NIIT-Tech.com
Subject: Re: [|BAL|Ref04095548|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE
199 CUG PLAN" FOR MY MOBILE [protected]


Dear Vibhor Jund,

This is with reference to your request for change of bill plan for your airtel
mobile [protected].

On receipt of your email, we tried contacting you on your number [protected] and
[protected]; however, we were unable to establish contact with you.

We understand that you wish to change your bill plan to a corporate plan prior
to bill generation date. In view of the same, we request you to pay the pending
amount of Rs.651.91/- and reply to us with a scanned copy of your company id
card and sample account number for initiating the change of plan. Pending
amount includes your outstanding amount and unbilled amount payable. In case of
any excess amount paid, the same would be automatically adjusted in your next
bill.
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