[Resolved]  Airtel — stay away from this one

Address:

Kamrup Metropolitan, Assam

Sir,


Sub: - Complaint


At the very outset, I would like to
convey my warm regards in favour of you and like to state the following: -


That I am a Post Paid Airtel
customer in your esteemed company having Mobile No. [protected].


Earlier the Mobile number mentioned
above was in Pre paid connection in the name of my wife Maramee Basumatary and
it was used by me. But subsequently, it was converted into Post Paid connection
in my favour.


While, the SIM was in Pre paid
connection, I have availed a Hello Tune facility with one year subscription
(already paid) and 200 MB 3G Mobile Data was available there.


But after converting it from
pre-paid to post-paid connection, the Hello Tune facility was withdrawn from my
existing number and the 200 MB 3G Data was also withdrawn.


At the time of applying the Post
Paid connection, the concerned agent who approached me Mr. Aswini Deka, B. D.
E. from Samriddhi Communication, R. G. B. Road, Guwahati – 781003 (Ph. No.
[protected] assured me that my earlier outstanding/services whatever it may be
i.e. mobile balance, 3G Data, Hello Tune Services and also other services will
be reset in my Post Paid connection.


But his assurance turns into
negative and false and no services (which were availed by me during my Pre-paid
connection) have never been reset rather while approaching the Customer Care
Executive they told me that a fresh charge will be levied for activation of
Hello Tune Services. This is nothing but cheating a bonafide customer. If I
knew that the concerned agent Mr. Aswini Deka will cheat me like a manner I
would not have availed this Post Paid connection.


Hence, my strong demand is that my earlier
Hello Tune Service may please be reset in my Post Paid connection along with
the 200 MB 3G Mobile Data otherwise the whole amount (deducted for one year)
may please be remitted in my account.


An early action in this regard is
highly solicited.


Thanking You.


Yours faithfully

Chanchal Modak

Railway Quarter No.

DS – 109/D, Rest Camp

Near Railway Cooperative

PO: - Pandu, Guwahati – 12

Assam

Mobile No. [protected]

Email ID: - [protected]@yahoo.in

Dated: - 25/03/2014