Airtel — Std pack not getting applied even after getting confirmation sms

Address:Bangalore, Karnataka, 560102
Website:www.airtel.in

I recharged my number [protected] with an STD pack of Rs. 14. I also got a confirmation SMS from Airtel stating the same. But when I make STD calls, they are charging more.

I called Customer support. But they kept me on hold for almost 10 mins and the call got disconnected after that. Please do the needful ASAP.
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Dear Ms. Kalita,

This is with reference to your post dated 22 February 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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