Airtel — Subscribed OTT channels disabled

I have subscribed to Airtel Xtreme premium services implicitly it gives access to Sony LIV OTT subscription but i am unable to access Sony sports channel. I have raised this concern with Airtel Xtreme on 14th July and following up with customer support on daily basis but there is no resolution yet from Airtel extreme. Everytime I get to hear below statements from customer support.

We deeply apologize for the trouble it has caused you. Please be informed that we have already shared your details with our technical team and they are specially working on your complaint to make your experience better as our aim is to reach up to your expectations level.

Request you to please allow us some more time while we are finding a permanent solution for your complaint.

Your patience and co-operation would be highly appreciable.

Kindly help me in getting this resolved.

Regards,
Frustrated customer of Airtel Xtreme