Airtel — Sudden disconnection of my 4g dongle | |||
On the eve of 30th july 2015, the mobile network on my airtel 4g dongle suddenly went off. After trying many things from my end, disconnecting the device and restarting my mac several times, i had to call the customer care. After 1 hour and several tries, i finally managed to speak to a customer care person, he said, there is some issues and he will reset it, and it i will start working within 30 mins. Today on 31st morning also the issue is not yet resolved. I spoke to another customer care agent, and she assured me that I will get a call back from the 4g department in 20 mins, but no one called. Now at 3pm, the customer care people are saying it will be resolved on 4th august. How am I supposed to do my work without internet. This is an intentional scam from airtel side, The customer care number takes forever to connect, with pathetic voice quality. I am going Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Ali,
This is with reference to your post dated 31 July 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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This is with reference to your post dated 31 July 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 31 July 2015.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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