Airtel — Sudden disconnection of my prepaid sim and not providing/activation of duplicate/another sim card

Address:

house no 30 opp. prem sweets shop new plot Jammu . contact number dubai +971522485073 ( call, text, whatsapp , botim), Jammu, Jammu and Kashmir

Respected Sir,
last Month( Dt[protected] My sim card ([protected]) suddenly stopped working without any prior alert or information from airtel.
As i am out of country and my wife was using my simcard. we reached to the airtel authorities for sudden stoppage of my sim card. they demanded a bunch of documents to issue and activate duplicate sim to my wife with all proofs and authority letter from J&K high court.
we provided all documents to airtel officials via ( softcopy) as well as hard copy of all of them ( approx. 20documents). A sim card was handed over to my wife on 4th jan.2022 but still not activated. As per airtel officials they don't have my email address in their database (system) that is why they can't activate my sim card.
Email is not ever demanded by them from me. email is not my identity / address proof. if it is not updated in their system this is not my fault. they are harassing me.
Please help me, as this is very important sim of mine this number is registered with all my bank accounts and other institutions.
i am chasing AIRTEL officials from last 40 days but they are helping me..

Please HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP

sincerely
vikas chander
S/o Hem Raj
House no 30
opp. prem sweets shop, new plot, Jammu
J&k, 180005

current address
integrated plastics packaging llc
nip, jabel ali, dubai.37607.
[protected] ( call, whatsapp, text, botim, wechat )