Airtel — superfluous billing/ mis selling

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Complaint reference number[protected] with Airtel Appellate Authority.

I requested for information of Airtel Rs 399 plan broadband cum fixed line connection vide my email of 28.01.19 to
[protected]@in.airtel.com.

Subsequently I received a call on 29.1.19 from No.[protected] at 14.05 hrs from Airtel executive who explained me
Rs 399 plan as under :

A. 1st ONE month FREE Trial period
with option to SURRENDER if not
satisfied
B. Pay 5 months rental in advance and
available 6 months uses
C. Unlimited FREE local and STD calls
D. Monthly 100GB data monthly
at speed of 8Mbps

Subsequently on my acceptance of the above offer Airtel techician Mr Ravi Singh visited my home on 30.01.19 at 12.39 hrs and installed New Connection Id [protected].

On 10.01.19 I received your bill
No.[protected]
Dated 09.01.19
for Rs. 2997.20
Period : From 08.01.19 to 07.02.19

MY OBJECTIONS :

A. When New Connection was installed &
activated on 30.01.19, then How
BILLING has been done from
08.01.19?

B. I was offered 1st One Month FREE Trial
period with option to SURRENDER if
not satisfied. THEN BILLING should
have started from 1st March'19.

Despite my appeal to Airtel Appellate Authority on 16.02.19, neither have I received correct clarification nor my grievances resolved.