[Resolved]  Airtel — Talk time rechage issues_[protected]

Address:

Chennai, Tamil Nadu

Dear Concerned, I have just migrated from IDEA to Airtel (2 day before--chennai number). By balance was low (0.65 INR) and I moved to karnataka so I did a online recharge from your website (https://pay.airtel.com/online-payments/prepaidResponse.do) I have used to option "TALKTIME" and recharged for 200 INR, but still my balance not incresed, then I selected the option "TALKTIME AND VALIDITY" from the website and did a 100 INR recharge, still my balance was not incresed. I called the airtel customer care, they told me that it is a internet data topup so they cant do any thing. But the website (gived above) clearly say that it is "TOPUP RECHARGE", please find the trailing e-mail for the details. I find it very much annoying and cheating. the complined number with the customer care is "[protected]", I also got a sms with the tracking number "CBNRV[protected]". I do not understand what is really going on. You website say something and something else is happening. I DO NOT WANT THE INTERNET DATAR RECHANGE, I WANT TALK TIME. IT WOULD BE GREAT IF YOU CAN GIVE ME JUSTIFICATION. Thanks. Regards, Mohan [protected] From: airtel.[protected]@in.airtel.com Sent: Mon, 13 Oct 2014 17:14:05 +0530 To: [protected]@rediffmail.com Subject: Payment update for your airtel prepaid mobile [protected] Namaste! Online recharge transaction has been processed successfully for your airtel prepaid mobile [protected]. Transaction ID - 225736 Amount (Rs.) - 100.0 Best Regards, Team Airtel Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. For further assistance, call 121 for general queries(agent assistance is chargeable at 50p/3 min), call 198 for complaints This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.