Airtel — technical error regarding my number

On 26th august i converted my airtel number ([protected]) to prepaid... Everything went fine.. My number was working fine till yesterday when i received a mail referring to some unpaid amount and threatening to stop my outgoing... I went to the airtel store... They said there is some technical glitch which be resolved... Today morning suddenly my number is shown as a postpaid number with no plan or data... I am calling airtel customer care from morning... They are just transferring the call to various departments... No one is helping me
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