[Resolved]  Airtel — Technician asking for additional money due to which delay in connection

Address:

Lucknow, Uttar Pradesh, 226001

Hello I have some unexpected complaint for your airtel. I start from beginning On last friday Am using some other network broadband, same day your sale executive (shyam) meet me and tell airtel specification to me, he told he that airtel is cities best network providing good broadband services too, now you can say that he manipulated me and convinced me to switch over airtel. On sunday I gave him all my related documents to your sale executive (shyam), on (16 november)Monday I received my fixedline account number-[protected] and installation order number that was 45781114, same time I make a call to your sale executive ( shyam ) for just informing him that I had received this related information for my new connection, but that was the time when I was shocked to hear this from your sales executive (shyam), he just told me that this installation order number doesn't have any scene atall, I told him that this was mention in the text message that my connection was install in 3 working days, but he continously refuses my word even that he told he that he was the person who make my connection installed no other man can do my connection without his permission even for this he told me to give him additional 500 amount, then after ny connection get install, if I will not give this 500 amount to him, he dont allow any technician person to make my connection installed. For this scenario I complaint on your customers care even I went to your airtel store, but still its all about 4-5 working days am not having any proper response from your side even now your sales executive ( shyam ) was refusing to any commitment that he made to me. I dont know how you people are going to launch airtel 4g even your broadband, customers care executive, sale executive, technician's are like this, they all are just manipulate customer and ask for additional amount to pay. Shyam contact-[protected] My contact-[protected] I hope you understand my situation and do better response as soon as possible. Waiting for your response Thank you.