[Resolved] Airtel — The special recharge T&C is not working as listed

rudprka

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600037
Website:	airtel.in

Hi,
I did a special recharge using the "best offers" listed in my Airtel App on 26/05/2017 - amount: Rs 9 - Benefits: All local + STD calls at 30ps/min for 28 days.

But when I called STD and local mobiles, the call charges are different.

I lost more than Rs. 100 in the process ...

I am not sure why Airtel is looting money in different ways ... Showing something in the website/app and deducting as they like.

My request is to get my spent money due to false display in the web/app and the recharge amount that I did in airtel. The Airtel guys should be strongly punished as this is my 4th complaint in a row ... due to their improper way of doing business.

Thanks,
Rudra Prakash. S.

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Jul 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2017

Airtel Customer Care's response Dear Rudra Prakash,

This is with reference to your post dated 01 June 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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