[Resolved] Airtel — They stole my data and lied to me

Saurav Majumdar

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700061
Website:	www.airtel.in

I had recharged 3G internet for Rs. 153 for 1GB of 3G Data in the morning of 31st May. I had checked my data and had used it briefly for about an hour on that evening. Then it stopped working. Today (3rd April 2016) I called up 198 and enquired about the issue. The Customer Care agent told me that I had used up about 800+ MB of my data on 'Hotstar' on . I DO NOT HAVE THE HOTSTAR APP ON MY PHONE AND NEVER DID. How can Hotstar magically eat up my data when I did not access it from any browser or application? Doesn't make any sense. Are Airtel on a downward slide? Do they want to harrass their long time customers because of their greed? Can I ask them for evidence of my using the so-called Hotstar app? I feel cheated and deceived. How stupid do they think people are?

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Aug 13, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2016

Airtel Customer Care's response Dear Mr. Majumdar,

This is with reference to your post dated 3 April 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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